Destiny (R). Liverpool
Monroe, LA *****
Cell:1-470-***-****
Email: ad20c2@r.postjobfree.com
Objective:
I am seeking a position within a company where professional experience, educational Skills and abilities stand as an advantage for personal growth.
Experience:
Women Watch Africa. Atlanta, GA
Customer/Call Centre Phone Banking AGENT
Duties & accomplishments:
Trained and mentored a shift team of 3 people.
Lead the committee to develop key call center procedures.
Provided Level 1 and Level 2 telephone support to Human Service Provider customers.
Improved call center metrics such as call length and customer satisfaction ratings by 20%.
Provided phone and live chat support to the retail customers.
Accurately entered customer service information into phone logs.
Used by construction industry knowledge to provide enhanced customer support.
MacDonald, Monroe, LA
Food Service Crew and Cashier
Working on a cash register in a large busy store providing a high quality, customer driven service and acting as the first point of contact for customers. Helping to build the business by engaging in a polite and friendly way with every customer.
Responsibilities are:
Organize all the task’s division and working schedules of cashier
Responsible for the best services to customers
Monitor process of financial reports
Evaluate financial reports for improving store performance
Responsible for the cleanliness and neatness of store display
Make changes in demand and supply depending on policies
Responsible for filling the empty goods and selecting the damaged or expired goods
Walmart, 2019—2020
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Responsibilities:
Answered the customers questions.
Entering purchases into a cash register then calculating the total purchase price.
In charge of daily cashbook management and bank reconciliations.
Banking a large volume of cheques and cash daily.
Identifying potential sales leads and referring them to colleagues.
Recording of monies received and paid out.
Undertaking till balancing & administration activities in an efficient manner.
Helping to resolve customer complaints.
Assisting with shelf stacking, sticking prices on items etc.
Training new cashiers.
Sorting, counting, and wrapping currency and coins.
Compiling and maintaining monetary and non-monetary reports and records.
Balancing cash in the till with receipts.
Personalized, friendly and efficient cashiering Gave a good service for customers
Responsible for proposed complaint customers in case of error calculations
Made monthly financial report, responsible for the accurate and timely allocation of cash
Stored and performed data entry of sales in computer
Walmart
CUSTORMER SERVICE AGENT
October 2011 –to 2019: Stone Mountain, GA
Maintained and documented all relevant services and activities in all clients
Assisting residents with their adjustment through administering case plan
Assisted in demolition activities, including painting, carpentry, molding and cleaning-up of areas
Assist with and clerical needs of the company, include monitored of supplies usage as ordered.
Reported directly to supervisor any difficulties or concerns or any circumstance that may compromise the safety of any client
Assisted with discharge services and after care planning with Human Service Professional
Pizza Hut/Levy Restaurants @ GA Dome/ Georgia Childcare advocacy & Prom Catering:
LOCATION MANAGER
AUGUST _ APRIL (2017-2019)
Received and processed monetary transactions when customers make deposits.
Paid customers amounts as indicated on their written checks and based on the availability of funds in their accounts.
Prepared cash for payroll checks, processed foreign currency transactions including preparation of Traveler’s checks, loan payments
Complied with all the procedures and policy governing the financial operations of the Bank.
MacDonald’s. Stone Mountain, GA
CLERK & CASHIER
October –September 2016-2017
Duties & Responsibilities:
Received and processed monetary transactions when customers make deposits.
Paid customers amounts as indicated on their written checks and based on the availability of funds in their accounts.
Prepared cash for payroll checks, processed currency transactions including preparation of Traveler’s checks, document messages
Complied with all the procedures and policy governing the financial operations of the Bank. Answer telephones, directed attendees to their seat, Stock and document supplies
Summer Camp Leader:2006-2009
Mothers Raising Sons Inc. June (2009) Atlanta Technical College Males Program
Volunteer And Community Service
Member of Big Brothers and Big Sisters, Girls Scouts of America. Boy Scouts of America and Red Cross. VOLUNTEER Voices of Faith Ministries, HOSEA FEED THE HOMELESS, Event Coordinator for Deskan Institute& Training, Inc. ATLANTA UNION MISSION
Planned activity, Proctor for Examinations. Planned Field trips for Students. Assist with special events and Holiday programs. Prepared Lunch and snack for children. Assist Teachers with flied projects
SKILLS, QUALITIES AND ABILITIES
Excellent interpersonal, verbal, and written communication skills
Strong basic computer skills
Ability to multi-task
Ability to make sound decisions under pressure
Ability to deal with difficult situations and people
Ability to work well in both a team environment and independently
A strong diligence
EDUCATION
His Academy School of Excellence (2004-2010)
Honors and Recognition in Science
Pursuing an Associate of Applied Science in Construction Management degree to advance my career and become a construction estimator or sales technician
Georgia Gwinnett College (2016-2018) Liberal Arts & Business Courses
Bossier Parish Community College (2018-2021) Business management Courses
Capella University (2021-present) BA. Expected dated of Graduation May 2023
References: Available upon request:
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