Melissa De Alva **** Glenhaven Blvd

Dallas, Texas 75211

214-***-****

ad20b3@r.postjobfree.com

EXPERIENCE

Bank Of America, Dallas, Tx. Payment Processor

**/**** ** **/****

Ensure payment invoices are processed and entered into account in a timely manner while paying attention to accuracy. Bank Of America, Dallas,Tx. Inbound Call Center Representative 05/1998 to 09/2000

Answer phones with a friendly greeting to create a positive inbound calling experience for customers. Looking up customers' accounts while paying attention to details to ensure customers get accurate information.

YMCA Sunset Infant Care Center, Dallas,Tx. Lead Teacher 08/1993 to 08/1997

Caring for infants and toddlers, Creating age appropriate lesson plans and meal plans for infants and toddlers. Prepare materials for lessons and ensure the environment is safe and clean daily, while keeping daily logs of activities of each individual child that can be given to parents during pick up.

EDUCATION

Bill J Priest Institute, Dallas, Tx. Certification Certificate 05/1998

Certification Certificate to become a Customer Service Representative Sunset High School, Dallas, Tx. Diploma

08/1991 to 05/1995

General and Advanced Classes to get a High school diploma. SKILLS

Invoice Preparation

Microsoft Office

Payment Posting

Handling Confidential

Material

Data Inputting

Organizing Events

Volunteer

Mi Escuelita Preschool, Dallas,Tx.

2008 to 2010

Assist teachers in the classroom and field trip monitor. Assist office staff with data entry, filling, and making copies. La Academia De Estrellas Charter School, Dallas, Tx. 2010 to 2020

Assist Teachers with classroom duties, laminate, make copies, prepare lessons. Assist Administrative staff with everyday duties to operate the school. Data entry, filing, answering phones, monitoring the main door for visitors.

City Cross Church, Dallas,Tx.

2004 to Present

Event Secretary, Planning all social events including gathering volunteers, decorating, advertising for events, setting up and breaking down of events. Planning the annual Christmas Toy Drive. Organize the gathering of gifts and families that are in need, maintain private documents of families, organize the receiving, wrapping of gifts, and distribution of gifts to families. Dallas Police Department Volunteer, Dallas, Tx.

2017 to Present

Assist with registration for different events hosted by The Dallas Police Department. Setting up and breaking down of events, distributing items that are being given out, and assisting in keeping events running smoothly.

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