CHRISTINE CAREDDA

646-***-**** * ad20as@r.postjobfree.com

PROFILE

Administrative, detail oriented customer service professional with experience in corporate and retail industries. Able to work independently and as part of a team. Strong interpersonal and problem-solving skills. Bilingual French and English.

SKILLS

●Customer Service

●Time Management

●Data Entry

●Documentation

●Microsoft Word, Excel and Outlook

WPM: 37

PROFESSIONAL EXPERIENCE

NYCT/Paratransit (GoodTemps Staffing Services)- Queens, NY May 2023-July 2023

Administrative Assistant II

Processed complaints from passengers using Access-A-Ride (AAR) and accurately documented customer interactions in “Cassie” database

Created detailed Excel Spreadsheets to reflect returned letters

Amazon, Inc. - New York / Brooklyn, NY Nov 2022-March 2023

Amazon Locker+ Customer Service Associate

Provided customer service assistance to customers returning and the pickup of packages for customers at Locker+ retail locations

Scanned and ensured packages were accurately recorded, logged and stowed for customers’ convenience

GGG Funding Inc. - Queens, NY April 2022-Sept 2022

Office Assistant

Reviewed small businesses applications for funding

Verified entries using Experian; process deal packages for contracts approvals and signatures utilizing Oracle NetSuite

Consolidated Edison Company of New York, Inc. (Rotator Staffing Services) - New York, NY

Administrative Assistant Feb 2018-Jan 2020

Entered manifests into the company’s “EMIS” database waste tracking system of the Environmental & Steam Ops department with accuracy and efficiency

Prepared final yearly report and ensured copies and recorded missing documents were accounted for

Performed administrative duties in the File Room operations including scanning and storage of documents

Processed Releases and Affidavit Of Facts (AOF) from/for collection agency-(JNR Adjustment Co.)

Performed data entry of bills, damage reports and incidents utilizing Law Manager software program; clerical duties including sorting and filing

MTA New York City Transit (Rotator Staffing Services) - New York, NY

Assistant Project Manager July 2001-Aug 2017

Correlated the schedule and daily office activities for the Chief Communications Engineer-(CPM) and the Senior Director of Contract Compliance and Energy Management-(MOW)

Ensured and maintained technical functions in support of goals for the Electrical Division.

Responsible for verifying administrative functions are met in compliance with TA’s rules and regulations; Analyzed, updated and followed up on projects in order to close them.

Implemented database schematic for timekeeping purpose, equipment and substation upgrades.

Collected and recorded data entries such as memoranda, organizational chart, and roster.

Processed and documented all paperwork for new employees and consultants (requests for computer, supplies/equipment, email accounts and internet access.)

Arranged travel and disbursements for transit employees and trainings across agencies

EDUCATION

Lyçée d’Etat Carnot - France - Baccalauréat (High School Diploma)

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