Case Manager Management
Resume:
Margaret Murphy Abbamonte RN, CCM, AEC, CLNC
Spencerport, New York 14559
***********@*****.***
Chronic Disease Case Manager / Transition Coach experienced in delivering exemplary patient care and nursing methods in diverse health care settings.
Demonstrated leadership in providing primary patient orientation, physical assessment and patient, family, and ancillary staff support.
Skilled in coordinating patient treatment procedures, utilization review (Interqual guidelines), analysis of patient outcomes, and administration of care education.
Knowledgeable in Microsoft Office, EPIC, CDMP Guide Software, Max MC and OHM documentation systems.
Professional Certifications
●Asthma Educator Certified (AE-C) – National Asthma Educator Certification Board
●CCM Certified Case Manager by the CMSA (Case Management Society of America)
●Patient Review Instrument (PRI) – New York State Dept. of Health
●Compliant Documentation Management Program – J.A. Thomas & Associates
●Diagnostic Related Groupings (DRG) – Ernst and Young
Professional Affiliations
●American Association of Respiratory Care (AARC)
●Case Management Society of America (CMSA)
●National Association for Certified Legal Nurses (NACLNC)
Professional Experience
Premise Health at Kodak * Rochester, New York - November 2020-December 2023
Occupational Health Nurse Case Manager
●Telephonic and on-site absence management and disease education
Absence management including documentation
Education of disease processes and treatments
Facilitation of employee PCP care
Employee medical documentation review
Assistance with successful return to work procedures
Develop Powered Industrial Truck Programs
Unity Health Systems * Rochester, NY * August, 2013 – November 2020
Nurse Care Manager
●Telephonic and onsite disease education: diabetes, CHF, COPD, asthma, and HTN
Managed transitions in care
Coordinated healthcare treatments with primary care physicians
Interacted with nursing staff to educate and discuss patient care
Created Plan Do Study Act (PDSA) operational programs
Provided ongoing infrastructure development
Provided Care Management mentoring for student nurses
Rochester General Health System * Rochester, NY * March 2014 – December 2015
Call Center Registered Nurse
●Telephonic quality assessment, managed care, and client satisfaction through inbound triage calls, symptom-based client assessment, and formulation of patient care.
●Functioning independently, served as liaison with public service organizations.
MVP Health Care * Rochester, NY * November 2011 – July 2013
Cardiopulmonary Case Manager
● Telephonic patient education supporting physician diagnosis and treatment
● Coordinated community needs programs and managed home care services
● Supervised cross functional patient treatment procedures
● Assisted in creation of COPD, CHF, and asthma education modules
Other Experience
●Utilization Manager
●Compliant Documentation Specialist
●Nurse Care Facilitator
Professional Education
AAS Registered Nursing - Monroe Community College
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