Program Services

TISALAZAR

216-***-**** ********@*****.***

CLIENTCARESPECIALIST

Customerserviceexpertwithexperienceindefiningandanalyzingcustomerrequeststoresolveissuesaccurately andquicklywithhighfirstcontactresolutionrates.StrongcomputerskillsinaWindows-basedenvironmentand provenabilitytolearnuniquesoftware.Confidentandeffectivecommunicatorwhoconsistentlyreceivesexcellent customerfeedback.

CORECOMPETENCIES

BusinessOperations Cross-Collaboration QualityCustomerService StrongVerbalandWrittenCommunication ProjectManagement ProductKnowledge EXPERIENCE

SweepingCorporationOfAmerica,Independence,OH June2023–December2023 CustomerServiceSpecialist

● Handlesallfacetsofcustomerserviceincludingtoprovidecustomersasmoothtothesitehandling services.UsingSalesForce&NetSuitetoreferenceandenterindetails.

● Researchinginvoices,takingincallsforservicerequests.

● Reviewingbillingemail&monitoring.

● Smartsheetsforprocessingaddresschanges&salescalls. CHASEBANK,Remote November2019–March2023

ClientCareSpecialistII

● Handlesallfacetsofthemortgagepipelineincludingobtainingrequireddocuments,updatingloanfiles andcommunicatingwithloanofficersandclients.

● Obtainsemploymentverification,identifiesitemstoresolvesuchasoutdatedinsurance.

● Preparesescrowholdbacks,reviewsappraisalsandreviewsdocumentsneededforunderwriting.

● Educatesclientsonhowtouseonlineself-serviceoptions. UNIONHOMEMORTGAGE,Strongsville,OH May2016-November2019 LoanServicingOversightSpecialist

● Providedsupportservicestoassistingborrowersregardingpayments,adjustments,disbursinginsurance funds,accounting,andgeneralinquiries.

● Handledmultipleaspectsofrealestateservicing,includingcustomerservice,delinquentloanresolution includingcollectionandsaleofcollateral,systems,andvendorrelationships.

● Sentfirstpaymentreminderstoborrowersforconsumerloans.

● Reviewedthirdpartyservicers’defaultandtaxreports.

● Trackedandobtainedproofofinsuranceasrequiredonallescrowloans.

● Ensuredthatservicesaredeliveredprofessionallyandefficientlywithpromptproblemresolution.

● Maintainedcurrentknowledgeofallpolicies,proceduresandotherdocumentationforservicing, program/productchanges,updates,andcompliancerequirementsofproducts/program. CONTINENTALREALTY,Independence,OH February2015-May2016 OfficeAdministrator

Processedbillsforpayment,researchingvendors,andgeneralofficeadministrationduties. CHARTERONEBANK,Parma,OH October2010-September2014

PersonalBanker

Solicitednewbusiness,openingnewaccounts,reviewingpersonalinformationtoreferforbankingproducts. Countingmoneyanddailycashbalance.

INSURANCEQUOTESFOR1,Independence,OH 2010

SalesAgent

TisaLazar ********@*****.*** Page2

ADDITIONALRELEVANTEXPERIENCE

FUTURITYFIRSTINSURANCEGROUP,Strongsville,OH

FieldAgent

AIYPROPERTIESLLC,Lakewood,OH

LeasingConsultantManager

NIEDERSTMANAGEMENTLLC,FairviewPark,OH

LeasingConsultant

UNITEDAMERICANINSURANCECOMPANY,Strongsville,OH

FieldAgent

BARTENDER,Parma,OH

QuotesII

ANIMALHOSPITALOFFAIRVIEWPARK,FairviewPark,OH

Receptionist

EDUCATION

StudyingComputerNetworkingSoftware

AttendedCuyahogaCommunityCollege.

● AmemberoftheNationalHonorSociety'sPhiThetaKappa.

● FeaturedintheNationalDean’slist.

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