EXPERIENCE

EDUCATION

YMCA TRAINING INC BOSTON, MA

Completed an intensive 20wk computer & administrative program on Medical Office. JOB CORPS GRAFTON, MA

Business clerical administrative assistant major.

YVETTE HALEY

104 Clapp Street – Stoughton, MA 02072

857-***-**** · ad208n@r.postjobfree.com

Professional & polished individual with extensive CSR and administrative support experience. Excellent data entry, time management & organizational skills. Detail oriented, with the ability to work independently or as a vital team member.

NOVEMBER 2020 – APRIL 2021

CSR, RANDSTAD

Answer high volume calls.

Verified and updated insurance information.

JUNE 2019 – NOVEMBER 2019

CSR, MASSHEALTH

Verified and updated insurance information.

Provide individual account information to customers. JUNE 2014 – JUNE 2016

ADMINISTRATIVE ASSISTANT, UPS

Process certificate of Liability Insurance.

Coordinate and communicate with internal departments. Complete call logs and reports.

FEBRUARY 2013 – DECEMBER 2013

DATA ENTRY OPERATOR, LOJACK (COWORKS TEMP)

Reviewed database system to ensure accuracy.

Verified and updated client’s information.

AUGUST 2012 – NOVEMBER 2012

CSR, BLUE CROSS & BLUE SHIELD

Listen attentively to customers to solve issues and concerns. Provide individual account information to customers. 2

SKILLS

• Microsoft Word

• SDK Software

• Powerpoint & Outlook

• Excel

CERTIFICATIONS

HIPPA Certified - Medical Office Support - Medical Terminology

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