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Customer Service West Palm

Location:
West Palm Beach, FL, 33401
Posted:
January 23, 2024

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Resume:

JESSICA SIMONE

ad207a@r.postjobfree.com 732-***-**** West Palm Beach, FL 33401

Summary

Highly motivated versatile Bartender with ample experience in a variety of bars environments. Strong work ethic, adaptability, along with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Management/Operations

Inventory Control/ordering

Cocktail List Development

Wine, Beer, Liquor Expertise

Craft/Mixology/High Volume

Service-Oriented Mindset

Identification Verification

TIPS/SAFESERVE/ABC

Experience

Travel Bartender

02/2018 - Current

Spectrum Concessions Texas

Serves and mixes both alcoholic and non-alcoholic drinks for patrons by following standard recipe procedures and guidelines for numerous large event such as the PGA Tour, Country and Rock Concerts, Governor’s Ball, etc., which can have up to and over 20,000 attendees.

Very successful with multitasking within a fast-paced environment, high volume events, such as Music concerts, televised golf tournaments, etc., while maintaining professionalism with guests and athletes. Capable of anticipating guests needs to provides quality customer service for them.

Adheres to different state regulations regarding serving alcohol responsibly, especially as it pertains to identification.

Effectively manages bar inventory.

Displays and retains extensive knowledge of liquors, wines, beer specialty cocktails for individual events, ex: PGA and LPGA golf tournaments.

Lead Bartender

09/2021 - 01/2023

Lynora's West Palm Beach, FL

Provided exceptional customer service by greeting and serving guests in a friendly manner and maintaining relationships.

Served craft cocktails in a high-volume service bar efficiently.

Managed inventory, ordered supplies and restocked items for the bar restaurant, nightclub, and liquor room. Kept to budget requirements.

Accurately placed orders with liquor distributors before margin.

Managed schedule for bartenders/barbacks while adhering to special requests. Delegated bar cleanings, resolved employee and customers issues. Conducted meetings when necessary.

Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.

Created a drink menu according to seasons, improvised new recipes when needed.

Bartender/mixology

05/2019 - 08/2021

American Craft Ale Works West Palm Beach, FL

Described drink flavors and taste profiles of inhouse brewed beer to customers to assist with ordering decisions.

Extensive craft beer knowledge. Recommended beverage pairing to go with food and/or appetizers, along with desserts.

Built and maintained positive relationships with co-workers, guests, and managers.

Created craft cocktails to speck, prohibition-style. Well versed in both classic and modern cocktail recipes.

Motivated others to reach challenging goals, improving quality and performance.

Bar Manager

03/2017 - 05/2019

Dorrian's Red Hand (Doran's) West Palm Beach, FL

Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Balanced cash draw, made cash drops. Controlled and managed inventory.

Managed bar, and maintained server schedule, handled any guest issue in a timely manner. Also served as closing night manager.

Ordered, and maintained adequate supply inventory, glassware and other bar needs.

Monitored performance of bartenders to ensure that all customers received prompt service in a courteous manner.

Increased revenue by promoting additional products and assisting with beverage menu.

Education and Training

Associate of Arts: in Progress

Expected in 12/2023

Palm Beach State College Lake Worth, FL

Additional Information

United States Bartenders Guild Palm Beach Chapter since 2014

Congressman Mark Foley Law Enforcement Scholarship

Pop and Marjorie Kelly Scholarship



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