Quinetta Holder

**** ******* ****** ** ******, GA 39842 229-***-**** ad203z@r.postjobfree.com

PROFESSIONAL PROFILE

Detail-oriented professional backed by 9+ years of customer service experience and 1+ year of healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Continually look for and suggest process improvements to benefit the company.

Show sound judgment and good decision making when dealing with problems.

Certifications – CPR and Personal Care Assistant.

Communication Platforms – Skype, Google Meet.

Microsoft Office Applications – MS Word, MS Excel, MS PowerPoint Type 25 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Acti-Kare – Albany, GA 12/2022 – 02/2023

Acti-Kare – Albany, GA 09/2021 – 11/2022

Personal Care Assistant

Provide companionship and care services for clients.

Perform housekeeping duties, run errands, and manage client medications.

Check oxygen and blood glucose levels and comply with company policies and procedures.

Respect patient’s privacy and maintain confidentiality.

Walmart Supercenter – Albany, GA 06/2017 – 03/2021

Customer Service Representative

Handled inbound and outbound phone calls and delivered customer service with a positive attitude.

Took orders, completed transactions, collected payments, and resolved issues.

Maintained overall cleanliness of the establishment and worked well as part of a team.

Subway – Leesburg, GA 04/2015 – 05/2017

Crew Member / Cashier / Customer Service

Completed opening and closing duties, answered incoming phone calls, and greeted guests.

Took and prepared orders, operated cash register, processed transactions, and accepted payments.

Stocked and restocked items and maintained food safety and store sanitation standards.

Stay at Home Parent – Dawson, GA 06/2014 – 04/2015

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Teleperformance Call Center – Albany, GA 05/2010 – 06/2014

Customer Service Representative

Answered high volume of inbound phone calls and utilized active listening to determine customer needs.

Placed outbound phone calls to promote credit and loyalty programs,

Issued credits to customer accounts, reviewed and submitted payments, and followed established procedures.

Kept records of customer interactions and complaints.

Stay at Home Parent – Dawson, GA 08/2009 – 05/2010

Homemaker

Invested in providing a stable environment for the family.

Provided care, discipline, and nurturing.

Showed strong leadership skills and managed budget.

Equity Group – Camilla, GA 06/2006 – 08/2009

Package Handler

Maintained an understanding of all QA methodology for products managed to ensure that quality requirements, processes, and procedures are met.

Prepared schedules, delegated tasks, evaluated existing operating procedures, and implemented new standards to improve efficiency.

Provided quality control in the manufacturing of products to monitor compliance with specifications.

Loaded materials and products into package processing equipment.

Ensured product quality tests were performed in a timely manner to meet standards.

Contact this candidate