Experience:

July **** - Current

Uber / Lyft

Operate as independent contractor for 2 transportation companies. Responsible for transporting passengers in a safe, comfortable, and efficient manner. Provide customers with outstanding service with an overall rating of 4.9 stars. Time management is essential to meet customer’s schedules. Other responsibilities include assisting passengers with luggage, maintaining vehicle, keeping accurate records to track mileage and expenditures for tax purposes.

Feb 2018 – June 2022

Dementia & Alzheimer’s Disease Center Arlington, Tx

Elderly Caregiver

Supported medical staff with attention to treatment plans, medication, and healthcare appointments. Special attention given to meeting social, intellectual, and emotional needs of residents.

Jan 1993 – Feb 2018 RETIRED

United Airlines / Continental Airlines

Lead Customer Service Representative

Responsible for creating processes that boosted operational efficiency. Coordinated with agencies to meet air crew requirements for billeting, messing, re-fueling, ground transportation and aircraft maintenance. Met traveler’s needs by matching services to their preferences and requirements. Resolved issues regarding flight schedules, tracing luggage, medical accommodations, and emergencies. Promoted products to existing customers to increase sales.

References available upon request

TRACY SPENCE

Arlington, TX

817-***-****

Email: ad203c@r.postjobfree.com

SKILLS

Outstanding customer service skills

Detail oriented

Ability to multi-task

Organizational skills

Excel in working as part of a team

EDUCATION

Houston Community College – 1990 Airframe & powerplant technician school

Oklahoma Panhandle State

Goodwell, OK

Sept 1982 – May 1983

Big Spring High School

Big Spring, Tx

Sept 1978- May 1982

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