Customer Relations Experience

Lillian Hernandez

**** **** ******* *****, ***** Las Vegas, NV 89031

Contact

Tel: 702-***-****

Email : ******************@*****.***

Job Objective

To pursue a career with an organization that will utilize my Administrative, Communication and Customer Relations skills.

Qualifications

• Excellent office and people skills.

• Motivated self-starter with organizational and analytical abilities.

• Experience with training and supervision of personnel.

• Work well under pressure and multi-task.

• Team player with the ability to work with little or no supervision.

• Bi-lingual (Spanish/English) with excellent interpreter/translator and public relations skills.

• Ability to Troubleshoot and problem solve.

• Dedication to excellence with work and customer engagement

• Computer Literate: Word, Excel, Groupwise, WorkPro, CITS, Solar, NOCV, DDR, BVT, COFFE Telephone communication systems

Work Experience

11/21 – 03/22 Cashier - Walmart

Provided a positive customer experience with friendly service. Manage payment transactions. Scan products for price accuracy. Provide help with products. Las Vegas, NV

09/00 - 09/02 Senior Administrative Specialist - TECO Energy Write procedures, supervisor back-up, manage office, 6-line phone system, & Spanish translator.

Tampa, FL

04/94 – 06/00 Customer Representative – GTE Telephone Company (Currently Verizon) Setup service, credit, billing, disconnections, selling, marketing, train staff, & Spanish translator.

Oxnard, CA

06/92 – 01/93 Executive Sales Assistant – TODEY Chevrolet Office support, track attendance, prepare reports, organize promotions, & Spanish translator.

Oxnard, CA

10/89 – 01/92 Office Administrator – Farmers Insurance Company Setup new client policies, process payments, bank deposits, & Spanish translator. Ventura, CA Education and Training

Sawyer College Technical Trade School: Business Administration Ventura, CA TECO Energy: Excel, WorkPro Computer System, Stress Management, Successful Peer Interaction, Accounting, Quality & Document Controls, OSHA, Safety, Sexual Harassment Awareness Tampa, FL

Todey Chevrolet: Microsoft Word, Custom Computer Software, Operate 6-line phone system Oxnard, CA GTE Telephone Co: Classes: Solar, NOCV & COFFE Computer System, On the Job Training: Sales, Marketing, Negotiation skills, Microsoft & Windows programs, Stress management Various

locations

Farmers Insurance: On the Job Training: Insurance policy writing & documentation Ventura, CA Oxnard High School: High School Diploma Oxnard, CA

Contact this candidate