Catherine Seidman

CUSTOMER SERVICE/ COLLECTIONS SPECIALIST

Hamilton, MA 978-***-**** ad200e@r.postjobfree.com

Skills:

Twenty years of customer service, and collections—commercial-consumer & student loan

Highly skilled in collecting past due accounts, including resolution and discrepancies.

In depth knowledge of different collection methods and severance processes.

A strong desire to continually elevate the performance of the business as a matter of satisfaction.

Knowledge of Fair Debt Collection Practices Laws.

Dedicate and meticulous: able to exceed both external and internal customer expectations

Experience

Valentine & Kebartas LLC / Lawrence, Ma.01840

Collections Specialist

01/2018-01/2024

Documented contacts on system(s) of record and identified, initiated and facilitated resolution of customer issues.

Negotiated payment arrangements on past owing receivables

Spoke with customers on reason for overdue payment and reconciled discrepancies with clients

Student Loan collections/rehabilitation/consolidation/Navient/ Sallie Mae.

Beyond Finance Services /Independant Debt Relief 01/2017-12/2017 Beverly, Ma

Provide accurate and timely settlement, accounting, system maintenance, reporting, servicing, and ensure adherence to the company policy and procedures for financial transactions.

Work independently and effectively under pressure and to meet deadlines

Provide accurate and timely documentation of all financial transactions.

Robert Half Finance & Accounting (Eastern Bank Consumer Lending) 07/16-09/16

IT TAKES TIME –Ipswich, Ma Contract Role 02/16-06/2016

Handled credit qualification and collections on tenants,

Responsible for sending offer letters and setting up new tenants.

Handled bookkeeping and administrative projects

Roth Staffing LLP (Salem Five Savings-04/15-08/15 (contract-temp. Position)

Home mortgage default and loan management

Follow up on collections calls for 10-120 days past due

Responsible for sending default and acceleration letters.

DELTA MANAGEMENT ASSOCIATES – CHELSEA, MA 02/13-11/2014

Student loan collections/rehabilitation/consolidation- USAF/SALLIEMAE/NAVIENT

J.A.Cambece Law office Beverly Ma. 10/12-02/2013

F. H.Cann & Assoc. 06/12-07/2012

Valentine & Kebartas, Inc – Lawrence, Ma 08/1999-05/2012

Education

BEVERLY High School 1976-1979

North Shore Community College- one semester 1979 accounting

North Shore Community College – 3 semesters 1981-1982- completed course work toward aviation science. Obtained private pilot's license, commercial rating, instrument ratings, night fights.125 hrs flight time .

Contact this candidate