Team Lead Communication Skills
Resume:
Simone
Robinson
Hopkinsville, KY 42240
Temporary Address
Brooklyn, NY 11221
***********.**@*****.***
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects.
Skills
Excellent communication skills, both written and verbal
Strong organizational and time-management skills
Mentor and inspire others
Promote a performance driven culture
Experience
2014 - PRESENT
Hybrid Sales Trainer/Team Lead/Agent / Teletech, Hopkinsville, KY
Deliver high quality client product training
Manage multiple, complex, on-going tasks and projects
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done
Maintain a customer focused mindset
2013 - 2014
Voice Agent/MS L2 Supervisor / Teletech, Hopkinsville, KY
Client – Weight Watchers. Received calls from member requiring assistance with their accounts
Scheduled personal coaching sessions
Assisted coaches online with Weight Watcher members
Handled calls and chats that required a supervisor
Education
2018
Associate of Arts, Music / Hopkinsville Community College
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