Quality Assurance Customer Service

GWEN PINCUS

Pompano Beach, FL *****

754-***-****

************@*****.***

STRENGTHS:

•Grammar

•Spelling

•Detail Oriented

•Always In on Time

•Reliable

•Hard Working

•Dependable

•Dedicated

•Positive Attitude

EXPERIENCE:

Teleperformance USA North Lauderdale, FL

Customer Service Specialist 08/2016-11/2023

•Handled back-to-back calls in busy call center for clients of United Healthcare (08/2016-01/2023), Optum Financial (01/2023-04/2023), and Bank of America (04/2023-11/2023)

•Researched, troubleshooted, resolved various health insurance and banking inquiries for customers

Family Care Tamarac, FL

Caregiver for my elderly parents 01/2015-08/2016

SunSentinel Deerfield Beach, FL

Proofreader/Quality Assurance Specialist 09/2011-01/2015

•Proofread all ads for all Tribune Newspapers

•Processed ads in Adwatch

•Made minor corrections to ads in AdDesign program

•Worked with Proofreading Team of 8 to ensure the best quality assurance

•Worked with 40 Ad Designers

Ad Order Entry Specialist 07/2009-09/2011

•Entered orders in Admarc system for all ads called in by Sales Staff

•Communicated with Sales Reps and Sales Coordinators

•Troubleshooted various problems on a daily basis

•Tested Advertising Rates

Inside Sales Representative, Classified Advertising 05/2003-07/2009

•Sold Classified Ads, High call volume Inbound Calls, Outbound Calls as well

EDUCATION:

•Bachelor's Degree, English Literature and Rhetoric, State University of New York at Binghamton, Binghamton, NY

•Business Certificate, State University of New York at Binghamton, Binghamton, NY

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