Subhashini Chittepu

Pega Senior System Architect (CSA 7.1/ CSSA 7.1/PCSSA 8)

Email:ad1zw4@r.postjobfree.com

Phone: 201-***-****

Linked In Profile

Professional Summary:

Over 9+ years of experience in application design, software development life cycle, Agile and Scrum methodologies.

Around 6 years of experience in the Pega Designing, development and implementation

Of Web, Distributed & Client-Server applications using object Oriented Technologies.

Worked extensively on Pega PRPC Platform for designing and developing of BPM and BRE.

Applications using Pega Work flow technology.

Experience in Agile / Scrum Methodology.

Expertise on Integration Services like SOAP, REST using PRPC.

Involved in design and development of Data Model, Class structure, Access Groups, Complex Process Flows, Activities, Activity Step Methods and User Interface (UI).

Excellent understanding of various types of Rules like Product rules, Correspondence rules, Integration rules, Ruleset management and associated tools such as export & import tools.

Experience in implementation of various PRPC components like Decision Tables, Decision Maps, Declarative Expressions, and Indexes etc.

Excellent knowledge on using debugging and performance tools like Clipboard, Tracer, and Performance Analyzer (PAL).

Experience in creating Flow actions, interpreting Tickets and comprehension of complex Flow Shapes for business scenarios.

Familiar with Operating Systems like UNIX and Linux.

Possess good knowledge of testing Web Services using Soap UI. Preparing web services testing suite using Soap UI.

Experience in Pega CPM Frame Work.

Technical experience

Primary Skill category

Business Process Management (Pega 7.1.7, 7.4,8.2), CPM Frame Work.

Secondary Skill category 1

Core Java,

Project Acquired skills

PEGA, Java, Web sphere, Web logic

Domain Skills

Financial Institutions - BANKING, Ratings etc.

Operating System

Linux, Unix

Databases & Tools

Oracle & Web Logic, Web Sphere.

Other Utilities

Ftp, Telnet, Toad, Altova XML Spy, PUTTY, TFS, Share Point, SOAP UI, Rally,postman,jeera

Certifications:

Pega 7.1 Certified Senior System Architect - CSSA.

Pega 7.1 Certified System Architect - CSA.

Pega 8 Certified Senior Architect – PCSSA

PSM1 Professional Scrum Master

Education Details:

Degree/Course

College/University

Year of Passing

Masters in Computer Science

Manipal University, India

2003

Bachelor Degree

Sri Krishna Devaraya University

2000

Professional experience:

Client: Express scripts Jan2021-Nov 2023

Project Name: Care Central RxP Processing

Role: Pega Developer

As a health care ESI manages the prescription by processing the claims and timely delivery of new renewals/Referrals to end customers from its pharmacy.

Responsibilities

Actively participating in Business grooming calls understanding user stories

Understanding Insurance change process Direct to Integrated and Integrated to Direct.

Actively Working with API teams for claims and clearance integration process.

Participating in Release activities and closely working with users [Technician/pharmacist] as apart of pilot lead.

Supporting/guiding offshore QA team for testing.

Code deployment through Jenkins.

Developing User stories and delivered on time.

Environment: Pega 8.2, Postman, JIRA, Tomcat, Splunk, Confluence, Oracle, Unix

Client: BB&T Aug2020-Dec2020

Project Name: CEO cell and GLAES

Role: Pega Developer

The CEO line complaint system is used by BB&T associates. The Application primary used as our system of record for all client complaints. It allows us to track, manage, Analyze, and report on the complaint we receive. It is accessible via InSite.

Responsibilities and Contribution:

Delivering the user stories.

Support the application.

Maintenance the application.

Environment: Pega 8.0, Postman, Web Logic, Oracle, Unix

Client: Wells Fargo (Tempe, AZ) April2020-Aug2020

Project Name: IRMT

Role: pega Developer

The purpose of this project is life cycle of the Customer Remediation Process by various groups and role – Business, compliance, Legal Department, Finance and Wells Fargo Audit Services.

Responsibilities and Contribution:

Design document preparation and POC to invoke Customer Remediation Process from Angular.

Delivering the sprint user stories / Defects.

Writing the Unit Test Cases and test coverage for existing rule(s).

Environment: Pega 8.0, Postman, JIRA, Tomcat, Oracle, Unix

Client: CSAA(Glendale, Arizona) Dec2019-March2020

Project Name: Mobilitas [MRM]

Role: Pega Developer

As a Mobilitas CSAA Agent providing the customer service through CTI call integration and providing service to IVR.

Responsibilities and Contribution:

Understanding the Business Requirements.

Proactively working with MDM team, API team to integrate Customer search, customer results.

Implementing the rest service for IVR and Rest Connector to get MDM results.

CTI call Integration through Avaya.

Giving Demo’s to business at the end of the Sprint.

Environment: Pega 7.0, Postman, Rally, Tomcat, Oracle, Unix, Splunk

Client: American Express (Phoenix, Arizona) Jan 2018- JULY 2019.

Project Name: Platform Framework

Role: Pega Developer.

As part of platform engineering team building the prescriptions frame work so that all Pega Practice team to follow the guidelines as per prescriptions so that increase the quality of code and reduce the production issues. At the same time, we migrated the Pega version from 7.1.7 to Pega 7.4.

Responsibilities and Contribution:

Understand the business requirements from product owner and stake holders during the SPRINT planning.

Building the prescriptions Frame Work for Activities, Data Transforms, Flows and Product rule in to strictly follow the guidelines.

Uplifting the Pega version to 7.4 from 7.1.7.

Fixing the uplift issues

Removing the parameters for data pages at Pages & Classes tab.

Fixing UI Rendering issues.

Validating rules.

Fixing the pyInvokeConnectors by changing pyStatusValue to pyHTTPResponsecode.

Environment: Pega 7.1.7, Pega SMA, SOAP UI, Rally, WebSphere Application Server 7.0

Project Name: Merchant Service Portal

Role: Pega Developer.

The Provider Management manages the relevant provider data within the organization. Below the key terminologies of Provider data.

Responsibilities and Contribution:

Understand the business requirements from product owner and stake holders during the SPRINT planning.

Implemented the ID Score Card Module across the application (Contact, Header and Characteristic process) via re-usable component.

Implemented the REST Connector to update ID Score Card, Contact History Update via Data Page(s).

Environment: Pega 7.1.7, Pega SMA, SOAP UI, Rally, WebSphere Application Server 7.0

Client: Anthem (Norfolk, Virginia) OCT 2017- Dec 2017.

Project Name: PLM – Provider Life Cycle Management.

Role: Pega Developer.

The Provider Management manages the relevant provider data within the organization. Below the key terminologies of Provider data.

Responsibilities and Contribution:

Understand the business requirements from product owner and stake holders during the project initiation.

Implementing the Export To Excel feature from Portal Screen.

Implementing the Case Creation via Service file.

Routing Case to work basket dynamically via decision table(s).

Environment: Pega 7.1.7, Pega SMA, JIRA, Tomcat, Windows

Client: American Express (Phoenix, AZ) Oct2016- SEP 2017.

Project Name: Global Customer Acquisitions Platform – Instant Membership Retrieval.

Role: Portfolio Architect

The objective of this project to provide instant membership to customers through digital journey for existing customers. It means whenever user receives an email from AMEX and take action the request will go to GCAP – Instant Membership Retrieval service from GIMO and provide back to CBIS response.

Responsibilities and Contribution:

Understand the business requirements from product owner and stake holders during the project initiation.

Designing the JSON structure along with APGEE team.

Implementing the REST service with JSON format under integration layer.

Handling the Validation through Global Layer.

Retrieving the existing PCN via out of box rule and construct the response back to GIMO consumer.

Parse the CBIS JSON response and send back to GIMO.

Environment: Pega 7.4, Pega SMA, SOAP UI, Rally, WebSphere Application Server 7.0

Client: American Express (Phoenix, AZ)

Project Name: Global Customer Acquisitions Platform - Commercial Middle Market

Role: Portfolio Architect

The objective of the GCP - Commercial Middle Market initiating the POA [ Point of Arrival] solution for instant decision for new customers through digital channels.

The project classified into below phases.

App Initiation

Internal Checks

External Checks

Risk Evaluation

KYC and Compliance

Decision

Fulfillment

Responsibilities and Contribution:

Understanding the POD [ Point of Departure] business process and identifying the key business elements and complex hierarchy.

Participating the Architecture meetings with Enterprise Architecture teams and proposing the single GCAP platform.

Designing the JSON structure along with APGEE team.

Implementing the REST service with JSON format under integration layer.

Handling the Validation through Global Layer.

Initiating the Work Flow Process and creating the PCN for each application request coming from digital channel like DXP.

Handling the duplicate PCN process.

Handling the case level data mapping from service page.

Constructing the service response back to consumer which is DXP.

Environment: Pega 7.4, Pega SMA, SOAP UI, Rally, WebSphere Application Server 7.0

Client: American Express (Phoenix, AZ)

Project Name: Working Capital Terms

Role: Portfolio Architect

The objective of the WCT project is to build a workflow that facilitates the solves cash flow management concerns for small business by enabling them to extend invoices payments to their suppliers in 30, 60 or 90 day increments so that AMEX can pay these suppliers for customers, who in turn, pay Amex.

Responsibilities and Contribution:

Understanding the Business Features during Program Even Planning session and getting the user stories from product owner during SPRINT planning sessions.

Participating in daily standup review meetings.

Implementing / Updating the SOAP Service changes as per business requirements.

Validating the SOAP service data elements as per user story and send back the response to provider if any key data elements are missing.

Case Leve Data Mapping from Service Page.

Packing the RAP and deploy the higher environment via service now by raising the incident.

Environment: Pega 7.1.7, Pega SMA, SOAP UI, Rally, WebSphere Application Server 7.0

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