Elicia j. Eley

209-***-****

ad1zv2@r.postjobfree.com

Houston tx, 77073

OBJECTIVE

Seeking a challenging position utilizing my exceptional customer service skills.

EDUCATION

johansen high school Graduation: 05/2018

General Education

●High school graduate

●Some college (modesto junior college (mjc))

●certified caregiver

Core competencies

●Customer oriented

●Highly Motivated and Enthusiastic

●Friendly and Outgoing

●Proficient in Typing

●knowledge of call center technology

●Effective Time Management

●Team management skills

●Strategic planning

●Calm under pressure

●Retail experience

●Experience Handling Monetary Exchanges

●Account management

Certified cpr & first aide

WORK AND VOLUNTEER HISTORY

Boys and Girls Club, Modesto, CA 08/2016 – 4/2019

Junior Staff-Volunteer

●Help create a learning environment that is encouraging and engaging for youth participants

●Act as a role model for youth by displaying good character, citizenship and healthy lifestyles

●Promote club mission in three focus areas: academic success, career preparation and community service

PHAST Club Modesto City Schools, Modesto, CA 08/2014-05/2018

Student Ambassador

●Maintain a 3.4attending college preparatory academic curriculum as well as vocational courses in the health field

●Volunteer at various health fairs and senior homes throughout the community

●Promote healthy lifestyles and choices

Salvation Army, Modesto, CA 11/2015-12/2020

Volunteer Server

Physical activity coach

Central valley 49ers cheer coach 07/2015-07/2018

●coaching teaching youth responsibility and hard work

●creating activity plans for practices

●coming up with cheers,dances and exercises

Work History

Golden Corral- 2016

●Maintained front house

●Performed several tasks as far as cleaning,working register,keeping food bars clean

●Customer service

Baskin Robbins -2017

●Taught responsibility,monetary exchanges,stocking

●Encouraged exceptional customer services

P.A.L.S 2018

●Recreational leader for after school program

●Maintaining student interaction teaching children

●Created lesson plans

●Participated and engaged in outdoor activities

●Helped students to study and maintain high grade point averages

Jackson Hewitt 2018-2021

●Effective time management,opening store during opening hours

●Answering phone calls with customers to set appointments and answer any questions they may have

●Taking payment for services

●Helping customers file taxes by entering data into computer

●Entering into intellectual engaging conversation with customers to collect more information about them to help better solve any situations and complete the services they requested

Amazon customer service (wfh)-2022/2023

●Help customers navigate website

●Locating packages out for delivery

●Maintaining friendly and approachable conversation through understanding

●Help to cancel orders and issue refunds

●Monitor suspicious activity on accounts

●Help customers create accounts and delete them

● Viewing transaction histories and credit/debit card abuse

●Monitoring concessions abuse

●Helping customers locate items in and out website

●Handle inbound customer support inquiries

●Helping customers and coworkers toubleshoot any issues that occur

Vector marketing

Marketing/sales 2023 (wfh) remote

●Presenting cutco products for sale directly to the consumer through preset appointments

●Filling and submitting customer orders

●Identifying potential customers through personal referral

●Scheduling appointments through company system

Alorica/cigna accredo PCA( patient care advocate)

●Helping patients identify medicine usage and quantity

●Identifying medical coverage

●Ordering pharmacy specialty medicine

●Taking payments

●Understanding medical terminology for patients with serious underlying conditions

●Helping patients report adverse events

●Referring patients to pharmacy

References

●Tiffany frazier 281-***-****

●Tyrhonda Eley 510-***-****

●Kay burse 510-***-****

●Jahza nurse 985-***-****

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