LINGARAJU MODHALA

ad1zu8@r.postjobfree.com phone no: 346-***-****

PROFILE SUMMARY:

Over 3+ years of hands-on experience in Salesforce CRM platform as a Salesforce Administrator.

Strong Understanding Knowledge of Flows & Apex Language Like Sobject, Governor Limits, Triggers.

Strong Working knowledge of SOQL, SOSL Queries, Collections.

Basic Knowledge of Exception handling, Batch apex, Scheduling Batch class Access modifiers.

Strong Knowledge of DML Statements & HTML

Identify relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Extensive experience of using declarative features like validation rules, Flows, approval processes, sharing rules automation for satisfying complex business process automation.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Experience in creating Users, Sharing Rules & Profile Security Settings, Custom Settings, Customer Permissions.

Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, alerts, reports, and complex dashboards within Salesforce.

Prepare data files and upload the data into Salesforce using Data Loader & Salesforce Inspector.

Deployment of Fields, validation rules Using Change Sets

Experience in analyzing business requirements, Entity relationship and converting to salesforce Custom Objects, Lookup Relationships, Master-Detail Relationships.

Knowledge of Apex Triggers, Apex Class, Apex Test Methods, VisualForce Pages, SOQL, SOSL and webservies.

Proficient in designing Custom Formula Fields, Roll Up Summary, Field Dependencies, Field Updates and Email generation according to application requirements.

Configured and Maintained user security permissions according to organizational needs.

Involved in Data-Mapping and Migration of data to salesforce.com Objects and Fields.

Excellent Communication and Inter-Personal skills, technical issues and resolve problems at all levels of the organizations both internally and externally.

Effective Team Player with excellent problem solving and interpersonal skills. Strong Leadership abilities and a quick learner of new concepts and applications.

TECHNICAL SKILLS

Salesforce Technologies: - Salesforce Navigation and Customization, Data Management and Import/Export, User Account Management, Workflow Automation and Process Builder, Reports and Dashboards, Formula and Validation rules, Security and Access Control & Basic Apex classes and Visualforce.

Programming Languages: C, C++, Java, JavaScript.

Cloud Services: Amazon Web Service (EC2, VPC, IAM, Lambda, RDS, S3, Route53, DynamoDB, CloudWatch).

Database Management: MySQL, Oracle, RDBMS.

Version Control: Git, GitLab.

Operating System: windows, Linux, MacOS.

EDUCATION

University of Houston – Houston, TX, USA Jan 2022 – May 2023

Master of Science in Computer & Systems Engineering. GPA: 3.4/4.00

Gandhi Institute of Technology & management – Andhra Pradesh, India. Jun 2017 – May 2021 Bachelor’s – Computer Science & Engineering. GPA: 8.67/10.00

CERTIFICATIONS

Redhat Linux System Administrator - Oracle

Python 3 Programming Specialization. – Coursera.

Introduction to HTML5. – Coursera.

Introduction to CSS – Coursera.

Interactivity with JavaScript- Coursera

Advanced Styling with Responsive Design – Coursera

Experience:

Salesforce Administrator (contract) Dec 2022 – Oct 2023

ANCILE INC, Austin, Texas, US.

Roles and Responsibilities:

Taken ownership of the Salesforce platform, including user management, security settings, profiles, roles, and data integrity. Ensure the system is optimized for performance and scalability.

Customized Salesforce using declarative tools such as Process Builder, Workflow Rules, Lightning App Builder, and Flow. Implement custom objects, fields, page layouts, and validation rules to meet business needs.

Integrated Salesforce with external systems, ensuring data integrity and synchronization. Perform data migration, import/export, and data cleansing activities as required.

Provided end-user support and training, assisting with troubleshooting, resolving issues, and answering user queries. Develop and maintain comprehensive user documentation and training materials.

Design and build reports, dashboards, and analytics to provide insights into sales, marketing, and operational performance. Develop and maintain data quality standards and implement data governance policies.

Collaborate with cross-functional teams, including sales, marketing, and IT, to gather requirements and align Salesforce solutions with business objectives. Act as a liaison between business stakeholders and technical teams.

Stay up to date with the latest Salesforce features and functionalities. Recommend and implement system enhancements, upgrades, and new Salesforce releases to improve efficiency and productivity.

Manage Salesforce data feeds and other API integrations.

Coordinate the evaluation, scope, and completion of new development requests.

Work with Wheels management team to establish suitable processes to support administrative, development, and change management activities.

Assist in training of new users and grow the Salesforce skill set across the organization.

Graduate Student Assistant July 2022 – Nov 2022

University of Houston, Houston, TX.

Assisted faculty members and researchers in conducting academic and scientific research projects.

Assisted in the preparation and submission of research proposals and grant applications.

Worked together with team members to develop presentations or reports and assess study findings.

Graded coursework and offered academic help while assisting with teaching Microsoft Office 365 to undergraduate students.

Jr Salesforce Administrator Dec 2019 – Nov 2021

Sagar soft, Hyderabad, Telangana, India.

Roles and Responsibilities:

Customized and maintained Salesforce objects, fields, page layouts, record types and Lightning components to align with business requirements.

Implemented and managed automation through workflows, process builder, and custom automation.

Developed and implemented system automation processes to streamline workflows and reduce manual tasks.

Utilized tools and scripting (e.g., workflows, flows, Process Builder) to automate routine processes.

Understanding and analyzing business processes and designing solutions.

Created and managed user accounts, profiles, and permission sets across all systems and applications, ensuring appropriate access and security settings.

Provided user training and support to ensure efficient utilization of Salesforce and other systems and applications.

Identify and resolve technical issues, bugs, and errors in Salesforce.

Provide ongoing technical support to users, addressing inquiries and concerns.

Worked on Tracking History on objects using custom tracking.

Designed and developed Workflow rules / Approval Processes.

Created SOQL & SOSL for data handling using platform database objects.

Involved in Weekly Status reports and Scrum calls.

Import, export, and manipulate data as needed, maintaining data quality and integrity.

Developed and implemented data validation rules, processes, and data cleanup procedures to ensure data accuracy and integrity.

Maintained data architecture and data models to support business intelligence and reporting needs.

Reports and Dashboards.

Create and customize reports and dashboards to provide real-time insights into key performance metrics.

Assist teams in generating meaningful reports for analysis.

Environment:

Salesforce.com platform, Workflow Rules, SOSL, SOQL, Data Loader, Import Wizard, Apex Data Loader, Email to Case, Web to Lead, Security Control, Salesforce App Exchange.

PROJECTS

SECURE IDENTITY AUTHENTICATION IN IOT USING HYBRID BLOCKCHAIN

Traditional Internet of Things (IoT) identity authentication protocols usually rely on trusted third parties. And they are prone to a single-point failure. Blockchain technology with decentralization with hybrid model node’s identity mutual authentication without any trusted third parties shows better security and better performance. Technologies: Blockchain, solidity, NodeJS, web3.js, truffle, AWS (virtual IOT) etc.

Database management system on Travel Information System

Mini project on Database management system on “Travel Information System” including Entity relationship diagram and relational database. Received and implemented the Travel Ticket System, allows for categorization of information according to attributes and keys for easy retrieval. Data structure and queries used to get data are both supported by Structured Query Language.

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