Customer Service Personal Banker

Brandon Falcon

Miami, Florida *****

Phone: 786-***-**** Email: **.*******.********@*****.***

EXECUTIVE SUMMARY

A proven team-oriented individual with broad and extensive experience in the Financial and Banking industry which includes customer service and personal banker experience. Accounting experience that includes Developing and maintaining General ledger and ACH programs in balance, investment accounts, interest accounts. Bank Analysis experience that includes loan servicing and Business lending. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills:

Strong organizational, written, and verbal skills

Account receivables and Payables

Knowledge of accounting software and General leger

Leading and Managing skills.

Mentoring, Training, Coaching skills

Independent knowledge in Bank analysis

Business/Personal Loan referral skills

Extensive knowledge in the banking and private banking sector.

Balance Sheet expertise

Onboarding and Employee training

Experience:

HR, Training Coordinator

Whetstone Holdings, Doral, FL

January 2023- Current

Initiated and led development of comprehensive bank analysis and submission program from inception, aiming to enhance financial reporting accuracy and efficiency.

Provided coaching and mentoring to employees.

Created and oversaw Bank Analyst and Submission training programs for operations.

Delivered instructional presentations on Bank Analysis and Loan Submission training, focusing on efficiency.

Developed and implemented successful onboarding program.

Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Trained and mentored an estimated 50 new personnel hired to fulfill in various departments.

Monitored workflow to improve employee time management and increase productivity.

Bank Analysis Specialist

Whetstone Holdings, Doral, FL

January 2023- Current

Set up and completed loan submission packages.

Handled any conditions sent from underwriting departments.

Provided quick turnaround times to maintain fast-past schedule.

Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Processed loans within various departments to achieve timely, accurate, and fair proceedings.

Prepared documents for underwriting by verifying client income, credit reports, and other information.

After submission approval, bank statements are then analyzed to see the incoming and outgoing of the business being evaluated.

Analyzed credit reports to determine eligibility of applicants and capacity for loan products.

Collaborated with loan officers to develop strategies for managing loan application processing.

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Accountant

Plus, international Bank, Brickell, FL

March 2022- January 2023

Set up and improve accounting systems and processes to meet business needs and maximize operations success.

Monitor status of account receivables and payable to facilitate prompt processing.

Reconciled company accounts for credit card, employee expenses, commissions, interest payments, settlement reimbursements, Drawdowns, ACH settlements, Investments sweeps, Cash Letters, and prepaid expense.

Compiled general ledger entries on short schedule with 100% accuracy

Maintain accurate and complete documents that include, Bank reconciliations, Ach reconciliations, wire transfers, accounts payable, vendor files, call reports, and audits.

Assist with processing payroll by validating work hours and attendance of employees.

Evaluate and improve financial records to make important business decisions.

Manage vendor accounts for accounts payable by communicating with suppliers regarding their payment instructions and keeping up with invoices.

Balance and submit financial reports for review and approval.

Completed financial reports, providing insight into performance, operations, and cash flow.

Assist the COO and client service reps with anything involving client services and needs, updating clients account information.

Assist the CFO with month ends reports for audits or information needed to close the month.

Loan servicing duties that include, loan advances for credit lines and commercial real estate, keeping up with loan delinquencies, liability insurance, flood insurance, and loan payments.

-Contacting clients and vendors in a professional manner.

-Always participating in projects and task to help organization run smoothly.

Member/ client service representative

Baptist Health South Florida FCU, Miami, Florida

March 2021- March 2022

Assisted Clients with setting up or closing accounts, complete loans applications and signing up for new products like loans, CDS, money markets, personal loans, auto loans, and home equities.

Perform customer transactions for money orders, cashier checks, deposit and withdraws.

Answered customers inquiries regarding account balances, transaction history, service charges and interest rates.

Educated customers on use of banking websites and mobile applications for online banking.

Provided customer records on demand, including account statements and copies of checks.

Accessed computerized financial information to answer questions related to specific accounts.

Assisted Customers with compromised debit cards and issue new credentials

Turned in excess cash to maintain drawer security

Recommended loan approvals and denials based on customer loan application reviews.

Originated, reviewed, processed, closed, and administered customer loan proposal.

Crossed sold loans ($50,000-$100,000) worth of loans every month.

Education:

BBA: Finance major- Dean’s list May 2022 (GPA Ending 3.4)

Florida International University- Miami Florida

MBA- International business – Start October 2022 (GPA 3.7)

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