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Help Desk Software Development

Location:
Lawrenceville, GA
Posted:
December 14, 2023

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Resume:

Nicholas M. Adams

*** ******* ***, *******, ** **023

Phone: 478-***-****

Email: ad1zc0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Energetic and motivated cybersecurity professional with a current Secret Clearance, seeking a challenging position in cybersecurity engineering. Solid academic background in Informatics/Computer Science and Mathematics, with over 10 years of reliable performance in various technical roles. Proficient in security protocols, network administration, and software development. Demonstrated ability to lead and collaborate within cross-functional teams, solve complex problems, and ensure the security of critical systems.

KEY SKILLS

- Cybersecurity: Security+, CySA+ certified

- Programming: Java, C++, C#, HTML5, CSS, PHP, Python

- Systems: SQL, MySQL, Microsoft Office Suite

- Networking: Data communication, Network administration

- Tools: VMware, Microsoft Power Apps, SharePoint, Office 365

- Leadership: Team training, Program management

PROFESSIONAL EXPERIENCE

Advent Inc. Contract – Warner Robins, GA

(Remote/Hybrid) June 2022 - Present

Robins Air Force Base, AFRC Medical Department

- Utilized technical skills to provide help desk support for medical health systems.

- Acted as an assistant program manager and admin for medical systems.

- Applied database administrative skills, security updates, and patches to prevent attacks.

- Managed server snapshots, access control lists, and encryption emails.

- Led security updates, stigs, and patches for medical systems.

- Managed access control, server certificates, and load balancers.

- Collaborated on the migration of a code repository to Azure environment.

- Trained administrators and assisted with software deployment.

- Implemented security measures to ensure compliance and ATO packages.

- Managed a non-collocated software infrastructure and handled data analysis.

Resource Matrix Contract – Warner Robins, GA

(Remote/Hybrid) Jan 2018 – June 2022

Robins Air Force Base, AFRC

- Provided help desk support, system administration, and database management.

- Gained proficiency in Microsoft Power Apps, SharePoint, and Office 365.

- Assisted in medical system updates, security measures, and compliance efforts.

- Promoted to Information System Security Manager (ISSM) role.

- Managed server snapshots, load balancers, and security updates.

- Played a role in deploying code, creating reports, and user account management.

Parker Aerospace – Dublin, GA Nov 2015 – Jan 2018

Quality Assurance Analyst

- Ensured adherence to QA/QC standards for hydraulic servo valves in aircraft weapons systems.

- Developed QA processes to reduce waste and increase efficiency.

- Mastered Microsoft Office Suite and performed blueprint reading.

- Maintained a clean and safe work environment, following lean manufacturing principles.

Boeing Company – Macon, GA Jul 2006 – May 2015

Sheet Metal Mechanic

- Fabricated, assembled, and installed aircraft sheet metal articles.

- Read blueprints, collaborated with cross-functional teams, and performed troubleshooting.

- Demonstrated expertise in using various hand tools, maintaining safety standards, and adhering to quality control.

EDUCATION / CERTIFICATION

Bachelor’s Degree in Informatics/ Web Design & HCI, Mercer University, Macon, GA, 08/2017 (with honors)

Relevant Coursework: System architectures, UI design, Software development, Project management, Database administration.

CERTIFICATIONS

Security+ certified, CySA+ certified

AWARDS / ACCOMPLISHMENTS

- Dean’s List one semester

- Active Secret security clearance

- Obtained a Military CAC Card

Your updated resume showcases your qualifications and experience in a concise and organized manner, making it more appealing to potential employers in the cybersecurity field.



Contact this candidate