Customer Service Experience
Resume:
Berlin, CT *****
************@*****.***
Melanie Sulivan
CAREER OBJECTIVE
I currently own my own business where I resell items. I am a sales associate with excellent customer service and sales skills. I am a sales expert with a history of improving sales, improving customer experience while shopping, building customer loyalty, and sticking to a particular target market. I consider myself to be my own accountant because I create my own balance sheets, financial statements, and I file my own taxes. I am an ambitious individual with strong organizational and multitasking skills. I am ready to apply my knowledge and skills to my career. I graduated from Central Connecticut State University with a bachelor's degree in accounting. I earned very good grades in my accounting courses and graduated with a 3.76 gpa.
SKILLS
• Inventory coordination
• Client relationship development
• Excellent math skills
• Excellent problem solver
• Inventory management
• Negotiation
• Positive and friendly reviews
• Research skills
• Strong accounting skills
• Time management
• Sales Strategies
• Sales Development
• Trend Analysis
• Cash management skills
• Customer service
• Excellent organizational skills
• Hard working
• Money handling abilities
• Online platforms
• Record keeping (on excel)
• Shipping management skills
• Team leader
• Upselling techniques
• New Business Development
• Work Planning and Prioritization
EXPERIENCE
Business Owner, Berlin CT — Reseller
October 2022 - Present
● Managed all of my own business operations like financial tracking and inventory coordination
● Create my own journal entries
● Create my own balance sheets
● Create my own financial statements
● Working with excel daily
● Communicating with my buyers
● Resourcing
● Bought inventory to resell on online platforms
● Increased monthly sales
● Developed a strategic goal and plan to create successful online sales from scratch
● Used excel to keep track of inventory and to analyze sales patterns in order to make more profit
● Resolved issues with customers and have 100% positive feedback
● Performed administrative tasks such as shipping and packaging
● Remaining self-disciplined as well as self-motivated Provision State Coffee, Berlin CT — Barista
January 2021 - Present
● Performed cash handling duties, opened and closed the cash register, took out cash sales for the day, and handled card transactions.
● Kept detailed records of sales transactions using POS systems for accurate accounting purposes.
● Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
● Recommended products based on an individual customer's needs and preferences
● Ability to recall customers' names and address each by name
● Answered customer phone calls and appropriately addressed questions and complaints
● Maintained an efficient workflow by restocking supplies as needed throughout the day.
● Trained new baristas on company processes and product preparation.
● Built strong relationships with regulars and new customers by providing friendly, personalized service.
● Created signs to advertise store products or events. Cafe Busy Bean, Berlin CT — Barista
May 2019 - September 2020
● Performed cash handling duties, opened and closed the cash register, took out cash sales for the day, and handled card transactions.
● Kept detailed records of sales transactions using POS systems for accurate accounting purposes.
● Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
● Recommended products based on an individual customer's needs and preferences
● Ability to recall customers' names and address each by name
● Answered customer phone calls and appropriately addressed questions and complaints.
● Maintained an efficient workflow by restocking supplies as needed throughout the day.
● Trained new baristas on company processes and product preparation.
● Built strong relationships with regulars and new customers by providing friendly, personalized service.
● Created signs to advertise store products Sr events. Bella Pizza, Berlin CT — Waitress
October 2016 - May 2019
● Resolved guest and employee complaints to maintain complete customer satisfaction.
● Maintained customer satisfaction with timely table check-ins
● Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
● Demonstrated excellent customer service skills while working in a fast-paced environment.
● Managed multiple tasks while maintaining high quality standards of service.
● Processed accurate cash and credit card transactions
● Processed payments accurately using POS systems and handled cash transactions efficiently.
● Trained new employees on restaurant policies.
● Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and customers.
EDUCATION
● BACHELOR DEGREE IN ACCOUNTING: ACCOUNTING
Central Connecticut State University
■ New Britain CT, May 2022
National University of Ireland
■ Ireland, May 2020
● HIGH SCHOOL DIPLOMA
Berlin High School
■ Berlin CT, June 2018
AWARDS
● National Honor Society Award
● Athlete Academic Awards
● 5 Year Irish Step Dancing award
● Honor Roll reward
● Dean's List
VOLUNTEER EXPERIENCE
● YOUTH BASKETBALL COACH - Berlin High School
Berlin, Connecticut
● SOUP KITCHEN STAFF - Saint Paul's Church
Berlin, Connecticut
● GROUP LEADER AT BIBLE CAMP - Saint Paul's Church
Berlin, Connecticut
● WALK FOR HUNGER - Saint Paul's Church
Berlin, Connecticut
TRAVEL AND SPORT PARTICIPATION
● Studying abroad for a semester in Ireland
● Traveled Europe for 5 weeks: I was able to experience different types of culture which was amazing. I traveled to Barcelona, Madrid, Paris, Amsterdam, Budapest, Vienna, Rome, and Florence.
● Participating in volleyball, basketball, and soccer in school
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