Customer Service Delivery
Resume:
Terri White
Long Beach, CA 90813
Email: ************@*****.***
Phone: 713-***-****
Objective:
To lead and inspire a customer-focused team, driving excellence in service delivery, cultivating strong customer relationships, and implementing innovative strategies to exceed customer expectations.
Professional Experience:
Supervisor Sanitize Proz, Los Angeles, CA Nov 2023 - Present
● Ensure a high standard of cleaning protocols.
● Coordinate cleaning activities.
● Manage supplies and maintain efficient workflows. Customer Service Lead Unifi Services, Houston, TX Oct 2019 – Nov 2023
● Effectively manage and lead a team of customer service agents.
● Develop and implement customer service policies, procedures, and standards to enhance overall service quality.
● Conduct regular training sessions for team members to ensure they are equipped with the necessary skills and knowledge to meet customer needs.
● Resolve escalated customer issues and inquiries in a timely and satisfactory manner.
● Collaborate with other departments to streamline communication channels and improve overall customer experience.
Security Event Supervisor CSC, Torrance, CA May 2016 – June 2019
● Lead and guide security officers effectively.
● Analyze situations.
● Conducted regular performance assessments and provided constructive feedback to team members.
Education:
● Millikan High School [Diploma] Long Beach, CA 1982 Skills:
● Leadership and Team Management.
● Excellent Communication Skills.
● Conflict Resolution.
● Training and Development.
● Problem Solving.
● Time Management.
● SIDA Trained.
References:
Available upon request.
Contact this candidate