KEVIN

GODFREY

ad1z9g@r.postjobfree.com

347-***-****

Clinton, MD 20735

PROFESSIONAL SUMMARY

Engineering professional experienced in planning and problem-solving. Brings skills with computer software, knowledge of design, and background in project management. Looking to put my knowledge and abilities to effective use in an interdisciplinary position focused on applying the latest engineering methodologies.

WORK HISTORY

Cogent - Network Operations Engineer, Washington, DC • 10/2021 - Current

Found and categorized equipment issues, responding to calls-for-service to keep NOC effective.

Monitored and supported network and software components according to established guidelines and best practices.

Coordinated and documented preventive, initiative-taking, and corrective maintenance requirements.

Coordinated installation, testing, and implementation of network operation equipment, physical facilities, and infrastructure.

Supplied regular status updates to customers about open tickets.

Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand.

Supplied recommendations to customers and the leadership team to improve the stability of infrastructure components.

Judge Group (Verizon Fios) - Network Operations Engineer, Ashburn, VA • 10/22 - 02/2023

Coordinated installation, testing, and troubleshooting on voice, video, and data network platforms and transmission facilities.

Configured and provisioned video, data, and voice networks.

Assisted with maintaining system applications using traffic and capacity monitoring tools to track errors and keep the network performing optimally.

Maintained a secure operating environment to ensure field engineer safety and network integrity.

Provided initial troubleshooting and investigation of problems and managed outage troubleshooting bridges and engaged teams for outage support.

Updated daily logs with site-specific information to track and maintain network changes.

Composed reports for system documentation to maintain environmental compliance and safety standards.

Supported stakeholder organizations to identify and solve complex problems.

Identified processes that can be improved, eliminated, or automated.

FYI Solutions - Network Operations Engineer, Washington, DC • 04/2021 - 10/2021

Found and categorized equipment issues, responding to calls-for-service to keep NOC effective.

Monitored and kept network and software components according to established guidelines and best practices.

Coordinated and documented preventive, initiative-taking, and corrective maintenance requirements.

Coordinated installation, testing, and implementation of network operation equipment, physical facilities, and infrastructure.

Supplied regular status updates to customers about open tickets.

Virtual Service Operations - Support Engineer, Clinton, MD • 09/2020 - 04/2021

Evaluated business processes, predicted requirements, uncovered areas for improvement, and developed and implemented solutions.

Led ongoing reviews of business processes and developed optimization strategies.

Stayed up to date on the latest process and IT advancements to automate and modernize systems.

Conducted meetings and presentations to share ideas and findings.

Performed requirements analysis.

Ace Info (NOAA) - Network Engineer, Reston, VA • 07/2019 - 08/2020

Defined, designed, planned, and implemented LAN/WAN infrastructure changes.

Operated and kept all network hardware and software.

Planned and executed network migrations, network OS upgrades, network hardware upgrades, security system implementations, and VPN installations.

Supplied in-house technical training to staff continuously.

Monitored network activity and performed troubleshooting, diagnosis, and resolution of problems with Very Small Aperture Terminal (VSAT) satellite systems.

Delivered monthly reports concerning network metrics.

Verizon - Network Engineer, Ashburn, VA • 05/2013 - 10/2018

Led the technical aspects of network infrastructure management in support of Verizon's purchase of a local IPTV service.

Created the Over-the-Top (OTT) network management protocol to enhance server performance.

Integrated and managed new hardware installation policies, preventing catastrophic network outages.

Tracked, managed, and deployed hardware and software updates and patches for FIOS network and all broadcast media and streaming platforms.

Successfully managed a $70M project to upgrade public access channels for more than two million residential customers.

Implemented a policy system for Long-Haul Transport contact and circuit resources.

Chosen as the team lead on ride-along design projects, leading the team to a 30% reduction in project cost.

Checked Linux-based servers' Video on Demand video network, internal systems, and customer appliances.

Grew working capital by 30% in six months, allowing the company to take advantage of better resources for Pay-Per-View (PPV) continued growth.

Raised employee retention rates by 15% over three years by implementing a tiered interview questionnaire and engaging in daily shift meetings for updates on new processes.

QWEST COMMUNICATIONS - Central Office Engineer, Washington, DC • Sep 2005 - Oct 2007

Decided schedules, sequences, and assignments for work activities, based on work priority, equipment quantity, and personnel skills.

Monitored employees' work levels and reviewed work performance.

Monitored tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.

Investigated accidents or injuries and prepared reports of findings.

Counseled employees about work-related issues and aided employees to correct job-skill deficiencies.

Examined objects, systems, or facilities and analyzed information to decide on needed installations, services, or repairs.

Interpreted specifications, blueprints, or job orders to construct templates and lay out reference points for workers.

Conferred with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or find and review resource needs.

Reviewed, evaluated, accepted, and coordinated completion of work bids from contractors.

Met with vendors or suppliers to discuss products used in repair work.

Performed skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.

Requisitioned materials and supplies, such as tools, equipment, or replacement parts.

Inspected, tested, and measured completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.

QUALIFICATIONS

Bachelor's degree in Information technology or equivalent work experience.

Minimum 3 years of experience working with enterprise network solutions (firewalls, routing, switching, application load balancing, DDI).

Excellent analytical and problem-solving skills.

Excellent collaboration and communication (written and verbal) skills.

Ability to multi-task and participate in large, complex, and concurrent projects.

Experience with BGP, OSPF, TCP/IP, and Multicast technologies.

Experience with Fortinet Firewalls & Strong Route Switch Experience.

NSX Experience.

Load Balancing Experience.

Experience with Cisco Nexus platforms.

Experience with f5 LTM and GTM platforms.

Experience with investigating complex network-related issues to resolution.

Ability to establish and maintain effective relationships throughout the organization and with partners/vendors.

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