Kayla Thompson

SUMMARY

Friendly and enthusiastic worker whose able to learn new tasks and skills quickly and proficient in growing key customer relationships. High energy and fast paced environments while juggling multiple priorities with dedication to high levels of customer satisfaction.

SKILLS

•Service Oriented •Sales and Marketing

•Active Learning • Problem Solving

•Committed Team Player •Flexible Schedule

•Cash Handling • Highly Energetic and Positive

•Learning Strategies • Time Management

EXPERIENCE

Salt Rock Tavern- Hostess

• Take phone To-Go orders while putting into POS

• Use tablet to text and seat customers while helping buss servers tables

• While managing to seat customers, take out to go orders to cars

• Roll silverware

• Set up hostess stand for next shift

• Create sections for servers

CHILIS- • Organized FOOD food on RUNNER plates

• Take out soft and bar drinks to tables

• Take out food on trays

• Grabbed anything the customers needed

• Bring clean dishes on stand

• Fill up ice

• Fill up chips and salsa station

Hooters (Clearwater Beach) - Server

• Check with guest to ensure they are enjoying their meals and take action to correct any problems

• Clean tables after guest is finished dining

• Escort guests to my tables

• Explain how various menu items are prepared and cooking methods

• Collect payments from guests

• Sell and collected payments from merchandise

• Memorize and place guests food and drink orders

• Ensured guests with sincere and positive attitude

• Wiped, restock, sweep, do silverware and put up chairs at the end of night shifts

• Built relationships with customers

• Used up-selling techniques

• Remove dishes and glasses from tables and counters

• Assist host

• Answer questions about menu items and making recommendations upon request

• Serve wine, cocktails, bottle, pitchers and draft beers

• Prepare tables with plates and silverware

• Help employees with any problems throughout the shift Bacon B*tch (St. Petersburg) - Server

• Set menus, silverware, glassware, catties on tables

• Set up umbrellas and cushions on outside patio

• Set up front tables, chairs and put up umbrellas front patio

• Sell liquor and champagne bottles to guests

• Upsell drinks, sell pitchers and buckets

• Educate guests on the menu (changes so often)

• Buss tables and reset them with menus and silverware

• Seat guests with or without a hostess being present

• Take orders/ cashing out guests using Toast

• Run drinks and food whether it’s mine or not

• Getting to know customers and connect with them on a personal level

• Make regular and decaf coffee

• Restock napkins, silverware, glassware, and other supplies

• Clean server station when needed

• Pre- buss tables

• Deliver requested additional condiments

• Assist any servers

• Review reservation lists

EDUCATION

• EastLake High School- 1300 Silver Eagle Dr, Tarpon Springs, FL 34688

• Beauty Empire Aesthetics- 5537 Sheldon RD Suite L, Tampa, FL 33615

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