Amir Ghabrial

Ph.D. Candidate at UTS

Ph.D. Candidate at UNIGE

MBA Candidate at the University of Arizona

E-Mail: ad1z71@r.postjobfree.com Ph: 612-***-**** Objective

To work in a technically challenging environment that will make full use of my knowledge & and experience and give me an opportunity for personal growth & and professional advancement, while fulfilling the company’s objectives. Education

Ph.D. of Biomedical Engineering, at the University of Technology Sydney,

(UTS), faculty of engineering and information technology (FEIT).

(Australia) "In progress".

Ph.D. of Biomedical Science, at the University of Geneva (UNIGE), faculty of medicine and faculty of science. (Switzerland) "In progress". Master of Business Administration (MBA) at the University of Arizona Global campus (USA) "In progress

Master of Telecommunication and Electronic Engineering major from University of Technology Sydney UTS, 2014. With GPA 3.3/4 Bachelor of Telecommunication and Electronic Engineering major, Cairo, 2007 with GPA 3.4/4 with honors

Certifications

1. Microsoft Certified Professional (MCP); Microsoft Certified Technology Specialist (MCTS); Microsoft Certified Systems Administrator (MCSA); and Microsoft Certified Systems Engineer (MCSE).

2. Cisco Certified Network Associate (CCNA)

3. CompTIA Security+ Certified Professional (A+)

4. CompTIA Network+ Certified Professional (N+)

5. International Computer Driving License (ICDL)

Work

experience

• Jan 2023 – Current

Sun Country Airlines

Customer Service Team Lead

• Manage, assign, and control the activities of the Customer service team.

• Communicate data to the Customer service crew and executives in a fast and open way.

• Assist the Operation Manager with service delivery enhancement plans.

• Assist consumers with their inquiries, problems, and grievances

• Encourage a service culture at Sun Country Airlines

• Provide personalized customer service feedback and guidance to coworkers.

• Jan 2021 – Feb 2023

Mediacom Telecommunication corp.

IP NOC Engineer

• Responsible for architecture, implementation, and operational support for the high-speed data (HSD) network at the Network Operation Center

(NOC).

• Maintain working knowledge of new technologies evolving in the broadband industry.

• Coordinate and integrate the introduction of new HSD products with third-party service bureaus including, billing systems, guide services, middleware providers, and program vendors.

• Maintain accurate configuration records on headend devices.

• Responsible for special projects, tracking, or other duties as assigned.

• August 2019 – Jan 2021

Mediacom Telecommunication corp.

Broadband specialist

• Handle the tasks of providing technical support to resolve the HFC network including provisioning modems and other HD set-top boxes using multimedia over coaxial Alliance (MOCA), and peripheral equipment issues for production and test environments.

• June 2012 – January 2020

In2networks company

IT and Network Engineer

• Responsible for installing and supporting network hardware, software, and applications on PC and Apple computers

• Handle the tasks of providing Level 3 technical support to resolve day- to-day network, computer, and peripheral equipment issues for production and test environments

• Perform installation and upgrading of new network and desktop application software

• Responsible for preparing, loading, documenting and testing desktop and network-developed applications for deployment, staff training, and inventory.

• January 2010 – June 2012

Freelance IT and Network Engineer

• Deploy Cisco routers and switches and administer Network Monitoring services.

• Responsible for network evaluations, troubleshooting a variety of network problems, and implementing various S/W and H/W upgrades

• February 2009 – April 2009

AKA Demolition Company

IT Support

• Responsible for installing and supporting network hardware, software, and applications on PC and Apple computers

• PC hardware and software maintenance, Windows desktops, Active Directory, MS Office suite deployment, hardware peripherals installing

(printers, laptops, etc.)

• Responsible for preparing, loading, documenting, and testing desktop and network-developed applications for deployment

• November 2008 – February 2009

LINK dot NET Company ( Egypt ) (www.link.net)

Network Technical Support

• Handle the tasks of configuring and deploying wireless solutions

• Handle incoming calls from Customers

• Interface directly with the customers to figure out the confronted problems in order to resolve it

• Implement ideas that enhance the effectiveness of advanced technology solutions for clients

• Responsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutions

• Handle the tasks of promoting additional services to clients as required

• Handle responsibilities of analyzing hardware and software problems and select proper corrective action

• January 2008 – May 2008

HP(Hewlett-Packard),Egypt

Marketing Manager Assistant

• Ensure that all marketing collateral is aligned and succinct from the implementation point

• Engaging with the marketing and sales teams across the country to launch a campaign to instruct the teams about the new product development, product range reviews, and product introduction in line.

• Analysis of existing and potential markets, as well as competitors and current business product strategies, positioning, and launches Scholarship

• The Egyptian Ministry of Communication and Information Technology Scholarship, RAYA Academy (Egypt) which includes A+, N+, MCSE

• PhD scholarship at the University of Technology, Sydney (UTS) 2015 for 5 years.

• Ph.D. excellence scholarship “Bourses d'excellence” at the University of Geneva (UNIGE), Switzerland 2016 for 5 years.

Technical Skills

• Microsoft Windows and Office Programs (ICDL).

• Communication Protocol.

• Routing Protocols (OSPF, IS-IS, EIGRP, BGP, etc.).

• Configuration and setting up LAN and Wireless networks.

• Firewalls and Server Access Lists Configuration.

• Troubleshooting Routing and switching Problems.

• Private VLANs and QoS and Classifying traffic.

• Cloud Solutions, Computer applications, and System backups.

• Voice over IP and SIP protocol.

• Fixed line and Mobile technologies (2G, 3G, 3.9G, LTE)

• Mathematics analysis Program (Mat Lab)

• Computer language program (visual basic, C, C++, Python).

• Web Developing programs (HTML, CSS, and JavaScript).

• Computer hardware & software maintenance.

• Technical help desk experience.

• Excellent IT problem-solving abilities.

• Network/server maintenance.

Training

Programs

• Trained practically in Mobile Maintenance projects at Orascom Trading Company

• Advanced courses in 2G & 3G evolution of mobile phone systems in Jelecom (Panasonic) Company

• Advanced course in CCNA in Jelecom (Panasonic) Company

• Introduction courses in CCTV, Telephone system PBX, and computer network in Jelecom (Panasonic) Company

References

Prof. Habib Zaidi, Head of PET Instrumentation and Neuroimaging Laboratory. Division of Nuclear Medicine, Geneva University Hospital, CH-1211 Geneva 4, SWITZERLAND

Professor at the University of Groningen.

Professor at the University of Southern Denmark.

Phone: +41-22-372-****, +41-22-372-****

Email: ad1z71@r.postjobfree.com

Dr. Daniel Franklin, Lecturer at UTS University

Email: ad1z71@r.postjobfree.com

Mobile Phone: 040*-******

Eng. Hayder Ali, GM of in2networks company

Mobile Phone: 042*******

Contact this candidate