Michele Baylor
Shawnee, KS *****
************@*****.***
obtain employment with a company that utilizes my skills and contributions allows room for advancement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office Scheduler
KC Eye Clinic - Overland Park, KS
April 2022 to Present
I am a part of the scheduling team.
I interact with patients with through phone, email and in person. I assist with verifying insurance.
I assist with ordering contact lenses by using a personal computer with dual monitors,10 key,multi line telephone, taking co-payments cash and credit card using scheduling templates to coordinate with the doctors appointments.
Human Resources Assistant
Convey Health Solutions - Lenexa, KS
January 2022 to April 2022
Assisted with the on boarding process for new hires administered drug test assisted with calling and scheduling future employees for interviews.
Used office equipment multi line phones
Operations Support Specialist
Technology Solutions Partners - Overland Park, KS
September 2019 to September 2021
In my current position,
I am part of a Driver Accountability Team
We gather and track city and linehaul driver mileage using Verizon Connect software, Teams, Excel Spreadsheets, Maps and Email as point of contact for terminal management. Account Manager
America's Call center - Kansas City, MO
December 2016 to November 2018
Assisted inspectors in office and scheduling duties. Assisted customers with questions, concerns and fees. Skills are data entry, problem solving, google sheets, and circle of communication. Administrative Assistant
Evolv Solutions - Overland Park, KS
January 2016 to March 2016
Answered multi-line phones, directed calls to designated staff. Ordered office supplies, opened and distributed mail daily and signed for incoming packages. Also operated office equipment and personal computer help assist employment recruiter with various duties. I made travel arrangements for the president of the company such as airfare, car rental and hotel accommodations. Hostess
The Cheesecake Factory - Overland Park, KS
August 2012 to January 2016
Greeted and assisted guests with proper table seating and menus, answered multi-line phones and directed calls to various departments. Assisted managers with reservations, lost & found and some customer complaints. I was also a designated trainer which involved training new employees for the front desk.
Nutritional Service Worker
Stormont Vail Medical Center - Topeka, KS
July 2011 to July 2012
Nutritional Services Tech: Prepped and cooked for patients, their visitors and hospital staff. Operated cash register, made nightly deposits and assisted with various stocking and cleaning duties. Receptionist
Young Williams Child Support Enforcement - Topeka, KS January 2007 to September 2008
Greeted customers, operated multi-lined phone, routed phones calls to designated staff. Obtained messages and delivered them via e-mail or hand written, opened and distributed mail daily. Operated office equipment, received and documented payments on child support cases. Administrative Assistant
Kansas Department of Transportation - Topeka, KS
January 2001 to November 2005
Audited travel vouchers for 3,000 employees, processed monthly airfare and registration bills. Entered new employees and vendors into state data system/filed documents using alpha and numeric filing. Scanned photos and personnel information and position descriptions assisted with interviewing and training new employees.
Skills
• Account Management
• Multi-line Phone Systems
• Recruiting
• Management
• Interviewing
• Administrative Experience
• Office Management
• Microsoft Excel
• Customer service
• Data Entry
• Employee Orientation
• Human Resources