LU

LISA USGAARD

ad1z5a@r.postjobfree.com 608-***-**** Waterloo, WI 53594

Interested in working within a supportive environment to deliver high quality service to people and always keeping the organizational goals intact.

Looking for a work environment with exemplary customer service as the mission or goal. Adept and organizing a teamwork approach to the daily tasks and needs of Programs.

Adept at communicating in stressful, complicated or contentious environments.

Adept at helping people feel heard and validated in their interactions with me.

Keep tasks organized and prioritized in a thoughtful manner to benefit the organization as a whole.

Adept at negotiating or working toward beneficial

solutions vs. focusing on problems.

High level phone etiquette

High level typing skills and computer skills overall. like documenting and performing computer tasks.

Adept at Microsoft Office and medium skills for Excel spreadsheets.

Enjoy working with people and delivering customer

service regardless of the environment.

Adept at dealing with diverse personality types

Able to function in medium to higher stress level

environments.

Mercyhealth Janesville, WI

Director of Behavioral Health

11/2003 - 04/2023

Developed and supervised a diverse Behavioral Health Management/Leadership team to oversee the daily operations of Mental Health and Addiction programming. Also was the direct Manager for Psychiatry team and the Employee Assistance Program for Mercyhealth system-wide.

First line Recruiter for all Psychiatrists, NPs and Locums providers. Participated in all 2nd interviews for Program Therapists' and line staff as necessary.

Responsible for fiscal health of programs i.e. budgeting annually for each program while ensuring timely and responsible budgets in all areas. Monthly review with Vice President on each of the detailed 9 budgets. Planned and facilitated all Capital improvement projects and purchasing for relevant program space and facilities.

Developed Policies and Procedures for daily operations and worked within the larger systems to ensure quality Assurance and Joint Commissions standards were met for the Department of Behavioral Health. Was instrumental in the department gaining Joint Commission Accreditation in 2014.

Conducted weekly leadership team meetings and other Health system wide meetings to improve a health system process or program performance.

Dealt with difficult and legally complicated patient complaints and worked them until resolution.

Performed internal and external community Critical Incident Response and Summary

Skills

Experience

acted as the gender alternate back up for the EAP Coordinator. All duties relevant to improving daily operations and support to the Managers/Leaders of the programs.

Family Service Inc. Madison, WI

Director of Community Services

02/1993 - 11/2003

Supervised and managed the Alternatives to Aggression and Outpatient Counseling and Psychotherapy Services and team of Therapists within a nonprofit Agency.

Performed direct therapy and group services when necessary Developed and participated in direct care of the Employee Assistance Program.

Worked with Domestic Violence offenders, victims and families as a whole. Within first 5 years of employment at FSM, worked as an In-Home Family therapist, EAP and outpatient direct services.

Jefferson County Human Services

Jefferson, WI

Case Manager/Therapist

09/1990 - 01/1993

Case Managed a caseload of complicated Children in Need of Protection and Sexual Abuse cases.

Performed groups and individual therapist with offenders, victims and Families.

Documented and prepared case files for court. Documented every client and family member interaction.

Monitored court orders and assisted families to better their relationships and life/familial circumstances as a whole.

North Dakota State University Fargo, ND

Master of Science in Child Development And Family Science 02/1992

took extra Courses to follow Marriage and Family Systems Track Education and Training

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