Customer Service Data Analytics

Yosif Elhmadi

Stone Mountain Ga ***** ************@*****.*** 470-***-****

Education

Georgia State University, December 2021

Major: Business & Administration

Professional Summary

Dedicated and exceptionally skilled business relations specialist with over 4 years of experience in data analytics and customer relations. Experienced in technology, and data analytics environments. Highly effective working independently, or as contributing member of a functional, dynamic team.

Work Experience

Customer Service Supervisor/Agent

Expedia

Receiving inbound and making outbound calls assisting customers with flight, hotels, cruises, and car rentals.

Skilled with handling customers concerns and escalation in regard to itineraries or bookings.

Assisting customers with the best customer help desk abilities.

Travel Advisor

TUI Travel Agent

Assisting our loyal business partners with their travel.

Accurately documenting customer information into companies' system.

Positively spreading help and more travel opportunities.

Patient Care Technician

Rekkis Healthcare

Skilled with the ability to receive strategic direction and execute with minimal supervision.

Assisted clients with activities of daily living and made proper documentation of care in Meditech.

Performs quality checks on all work to assure accuracy of the release and confidentiality.

Accurately document patient information into Transunion system, while maintaining HIPAA, and PHI.

Skills

Market Research/ Dedicated/ Business Models/ Customer service skills/ Client Relations/ Databases/ Salesforce/Taskforce/ Continues improvement/ Resource Management/ Product Manager/ Supervisor,

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