Dale Goodemote

** ********* ****

Newton, NC ****8

828-***-****

OBJECTIVE: To acquire a part time remote Network Administrator position, HelpDesk Agent or a challenging position in the IT Field. I am honest, highly motivated and can use my skill set to enhance the IT Team of any company.

WORK EXPERIENCE:

Pomeroy Technologies

May 2023 to June 2023

Service Desk:

Training and started in the queue dealing with tech issues.

NC Computer Care - Newton, NC

April 2020 to Present

Doing Commercial and Residential computer consultant work. Removing viruses, spyware.

Doing remote pc tuneups. Server administration, networking work. Design and install of networks.

Helpdesk Analyst (Contract)

April 2019 – April 2020

Commscope Hickory, NC 28602

Responsibilities include, but not limited to the following:

Use Service Now to enter tickets and track all service requests

Troubleshoot all technical issues via email, phone and Microsoft Teams

Cisco WebEx administration

Advanced AD administration and Member of Groups assignment and security setup for these groups through Active Directory

Responsible to update technical documentation and knowledgebase

Complete onboarding of Employees in AD and SAP Access and roles build

Creating Slingshot accounts and help user setup Slingshot account

Remote control repair of both hardware and software for users.

Setup new configurations for computers including OS image deployment via SCCM servers

Troubleshoot and resolve software applications and OS related issues, including Share Point Access

Identify, prioritize and escalate technical situations requiring urgent attention

Exchange and Office 365 Administration and Configuration

Resolve technical issues on Local Area Networks (LAN), Wide Area Networks (WAN) and other Enterprise Systems

Installation and Configuration for users and the SAP application

Integration Engineer ( Contract)

September 2018-March 2019

Advanced Business Solutions - Hickory, NC 28602

Responsibilities include, but not limited to the following:

●Integration of Medical System and technology in a hospital setting

●Large scale Imaging of computers through a SCCM Server

●Programming of back end printing queues via Olympus printer integration

●Refreshing of Medical Carts with PC and scanning system

●Windows PC repair and troubleshooting

●Network and connectivity troubleshooting

●Tracker Board installation and troubleshooting

●Assembly and installation of fetal monitors and BMDI units and troubleshooting of the above technology.

●Installation of Dictation microphones and software for Doctors to do medical dictation

●Scanner Configuration and Installation

Support Specialist

July 2017 - August 2018

Leonard Automatics - Denver, NC 28037

Responsibilities include, but not limited to the following:

●Network Administrator, Firewall Administration

●Installation and Configuration of Azure

●PC Windows based Break fix services, Windows Server 2008 and beyond Maintenance, and Troubleshooting.

●Phone System Telephony Administrator and implementation of new VOIP cloud based phone system by

Mitel.

●Exchange Mail Administrator and maintenance of Outlook based calendars for remote staff

●Printer repair and network connectivity issues also created and administered Printer Repair Program.

●ERP Installation and troubleshooting

●All Data Backup archive via local and cloud backup.

●Using Remote Desktop Protocol daily to repair remote users PC’s and Laptops

●Installation and Repair of all printing devices including all Lexmark Network Printers

Owner – NC Computer Care

1999 - 2016

Newton, NC 28658

Responsibilities include, but not limited to the following:

●All daily operations, including quotation and contract administration

●Microsoft Windows Server System and server installs and maintenance

●Customer service daily

●Installation and troubleshooting of network wiring, CAT5 and CAT6

●Trouble-shooting and repair of PCs, MACs, laptops, desktops, Network Server Systems

●Installation of Peachtree and QuickBooks and provide customer support

●Installation of Quick Books point of sales systems

●Exchange Administration

●Network Administration and Repair and Firewall administration

●Removal of spyware and viruses and complete re-formats including Windows 7, 10 and driver installs

Network Engineer - City of Hickory, Hickory, NC 28601

1995 – 1999

Responsibilities include, but not limited to the following:

●Coordination and implementation of all city technology

●Troubleshooting and repair of all network file servers and System 36 and peripherals

●PC, Mac’s and Terminal repair

●Manager of Smithsonian Institute Award Winning City of Hickory Library “Smart Card System,” the first smart card technical system in a public library in the nation

●Management of technical IT staff, including daily assignments and yearly work evaluations

●Imaging of all Computer technology via custom SCCM Server

Manager of Technologies for Department of Social Services, Public and Mental Health 1992 to 1995

Catawba County Government, Hickory, NC 28601

Responsibilities include, but not limited to the following:

●Implementation and maintenance of all network file servers and associated peripherals

●Management of employees, including evaluation and training

●Streamlining of technology of all departments listed above

●Repair of all desktop and laptop computer systems

●Management of Data Server room, including switches, routers and firewalls

●I was able to save Catawba County Government a lot of money yearly by smart management of resources

EDUCATION:

●Associates Degree in computer engineering TEXAS A&M University Corpus Christi, TX.

●IBM Field Engineering School for 9 months, 10 hours daily, in Chicago IL.

●United States Navy, Electronics Technician/System Tech Honorable Discharge

●1,800+ Hours of continuing education in Computer Technology

●Currently working on completing MCSE certification

AWARDS: Smithsonian Institute Technology of the Year Award for the Patrick Beaver Memorial Library Smart Card System, First public library in the nation to have “Smart Card” technology implemented. I received Catawba County Government Employee of the year.

Work References upon Request

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