Michelle Alleman

**** ** **** **. *******, OK ***08

T: 405-***-**** E: ad1z15@r.postjobfree.com

Summary of Qualifications

● Excellent written, telephone communication and interpersonal skills

● Experienced in coordinating orders for client

● Detailed oriented in keeping track of large amounts of data

● Excellent time management skills

● Microsoft 360 experience

Education

Bachelor of Science, December 2006

University of Central Oklahoma, Edmond, OK

Professional Experience

WeGoLook-Client Account Specialist, Oklahoma City, Ok November, 2017-Present

Works in a team environment with large volumes of data to connect contractors with client orders Negotiate fees with contractors staying within the company guidelines to ensure profitability Inbound/Outbound calls related to client request such as order status and order questions Serve as subject matter expert assisting team with job related questions and also assisted in training newly hired employees

Assisted with a variety of clients including insurance claims, recall orders, car transports, and mortgage inspection Excel at meeting daily and monthly company audits

Review and respond to incoming emails, text messages and phone calls from client and contractors Organize batch files of incoming orders, review, correct and update for accuracy Process and document special client requests

Respond to client request regarding order status, data accuracy and follow up concerns Use company SMS text program to contact independent contractors, provide tech support for company requests and update contact information

Resolve complex client issues related to order placement, order status, compilation and complaints Work with other internal departments to complete client related requests Assist team members with questions via Teams

Coordinate appointments for contractors and at times use google translate for Spanish speaking customers 2