Quality Assurance Technical Support

Duman Obali,

Reston, VA *****, **********@*****.*** +1-312-***-****

Profile

My professional journey has shaped me into a comprehensive individual with the ability to thrive under pressure, eager to contribute my educational qualifications and analytical skills to a dynamic organization, fostering mutual growth and success. Experience

Language Instructor- Diplomatic Language Services (DLS) - Arlington, VA June 2021 to Present

Provided tailored educational training and materials through innovative online learning platforms, leading to improved educational evaluation scores. Facilitated engaging learning activities adhering to quality assurance educational standards, resulting & in a decrease in regulatory training compliance, Supported students by modeling accurate language acquisition skills, contributing to increased language acquisition rates. 09L - U.S. ArmyChicago, January 2020 to January 2021 Conducted consecutive bi-directional interpretations of the target language, maintaining original intent, meaning, and emphasis. Maintained an unbiased attitude during interpretation in various settings, including conferences and interviews with non-English speakers. Translated technical and nontechnical documents into English or a foreign language, ensuring accuracy.

Technical editor - International TV News Agency - Chicago, February 2012 to February 2018 Managed production of television and recorded materials as Technical Director/ Editor/ Camera Operator/Audio Engineer. Ensured readiness of equipment and facilities for recording and live broadcasts.Delivered creative production input in audio and video programming elements, enhancing technical quality using various measurement devices. Contributed to the creative aspects of production, providing expertise in video and audio programming.

Education

• M.A. in Water Management, Azad University - Iran 2010 to 2011

• B.S. in Natural Resources Engineering, Azad University -Iran 2006 to 2010

• Cisco Certified CyberOps Associate 2022 - USA

Skills

• Time Management, Human Resources, Adult Education

• English, Turkish, Azerbaijani, Farsi ( Persian )

• First Aid, HIPAA, CPR, Leadership

• Computer Networking, Operating Systems, Technical Support

• Cybersecurity, Interpretation, Network Firewalls, Linux Awards

CyberOps Associate from Cisco Networking Academy

August 2022 to Present

Install virtual machines to create a safe environment for implementing and analyzing cybersecurity threat events. Explain the role of the Cybersecurity Operations Analyst in the enterprise. Explain the Windows Operating System features and characteristics needed to support cybersecurity analyses.

Cybersecurity Roles, Processes & Operating System Security April 2021 to Present

Cybersecurity Roles, Processes & Operating System Security an online non-credit course authorized by IBM and offered through Coursera Introduction to Cybersecurity Tools & Cyber Attacks March 2021 to Present

Introduction to Cybersecurity Tools & Cyber Attacks an online non-credit course authorized by IBM and offered through Coursera Inclusive Leadership: The Power of Workplace Diversity April 2021 to Present

How to value & respect others to cultivate inclusion. Signature traits of inclusive leaders.

Communicate with diverse individuals to achieve goals. Foundations: Data, Data, Everywhere

October 2022 to Present

an online non-credit course authorized by Google and offered through Coursera

• Define and explain key concepts involved in data analytics including data, data analysis, and data ecosystem

• Conduct an analytical thinking self assessment giving specific examples of the application of analytical thinking

• Discuss the role of spreadsheets, query languages, and data visualization tools in data analytics

• Describe the role of a data analyst with specific reference to jobs/positions Technical Support Fundamentals

March 2020 to Present

Technical Support Fundamentals

an online non-credit course authorized by Google and offered through Coursera

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