Program Manager Field Service

Josephine Johnson

*** * *** ***, **** Lake City, Utah 84103 773-***-**** ***********@*****.***

EDUCATION:

University of Utah, Salt Lake City, Utah

Geoscience, emphasis in Geology, Class of 2017

CURRENT WORK EXPERIENCE:

FLSmidth Inc; Midvale, UT, Upgrades & Retrofits

Program Manager- Upgrades & Retrofits- Mining; October 2021- Nov 2023, Reporting to: Global Service Group Manager

Recruited within company to take on new Program Manager role. Reached overall 2022 revenue goal of 1B DKK net revenue (approx. 143 M USD). Sales Process Analysis: Optimize sales process by reviewing tech offering and expertise needed to improve sales probability.

● Create, maintain, review pipeline by region and technology

● Develop monthly meetings with ~48 sales teams

Live Jobs Analyses: Utilize PowerBI revenue tool for live job evaluation to track jobs by region and technology. Monthly Summary PowerPoint creation for Global Service Group Manager & Senior Leadership.

● Identify winning sales processes and projects

● Work with Group Manager on solution strategies

● Connect experts for sales process influence and live job improvements Travel to sites to assist in procuring new opportunities. Create and maintain relationships with regional sales teams.

Ad Hoc Projects: Assist Elution Gold Circuit testing in the Minerals Testing & Research Center (MTRC) Lab, FLS Kids Science Fair, Client Quoting for Engineered Parts (First Time Spares) - Oracle for cost and supplier history, Enovia for part drawings, and Excel

FLSmidth Inc; Midvale, UT, Lifecycle Services

Field Service Supervisor; March 2019-January 2021 advanced to Lifecycle Services Proposal Engineer; January 2021-October 2021 Lifecycle Services Proposal Engineer for the NAMER Field Service Department. End to end Service Proposal generation for mine sites internationally. Improved proposal turn-around times to 1-2 days

● Organized proposal kick-off, content planning, and reviews with experts as needed

● Reviewed and revised for post bid final version, supported clarifications

● Updated templates to maintain efficiency, clarity, consistency, and layout–then transitioned to ServPro

● Created CRM & ServPro instruction manual to guide new hires

● Initiated and maintained relationships with FLSmidth Sales Engineers, Field Service Team and customers

● Attended site visits and some customer meetings

● Reviewed field service engineer trip reports for customers post service Special Projects: Assisted Global Technical Services Division to create and digitize onsite equipment inspection methods through CheckProof. Managed NAMER CheckProof site. Assisted Rebuilds Department in generation of parts proposals– locating & reading drawings, reaching out to suppliers for parts quotes and creating quotes for customers.

Maven Strong; STOTT Studio, Salt Lake City, Utah, Owner: Tessa Arneson Manager; September 2015-March 2019

Instructor; November 2017-Current

Manager + Instructor. Operations Lead. Direct reports included all staff. Primary contact for 200+ clients. Responsibilities included: membership sales and client retention; marketing; class schedule buildout; employee hiring, training, and firing; instructor support. Drove membership increase of 16% over 1 year. Won City Weekly

“Best Fitness Studio” in SLC 2018.

PAID INTERNSHIP EXPERIENCE:

Natural History Museum of Utah Paleontology Internship Paleontology Collections Manager: Carolyn Levitt-Bussian Paleontology Intern; September 2014 - May 2017

Paleontology Intern. Assisted in Paleontology Collections Department identifying and numbering new fossil specimens. Multiple fieldwork excursions in Grand Staircase Escalante National Monument, and Moab on the Dystrophaeus Quarry sponsored by National Geographic. Department of Geology and Geophysics, University of Utah Professor, Paul Jewell Research Assistant; May 2014 - May 2015

Research Assistant. Responsible for locating features left behind by the ancient Lake Bonneville. Used Google Earth and Topographic Maps to find features and upload them into ArcMAP through ArcGIS. Created Hillshade LiDar maps and elevation profile graphs on Excel. Fieldwork included surveying most prominent features as well as taking clast sizes of the rocks in the area. ACADEMIC INTERNSHIP EXPERIENCE FOR DEGREE CREDITS: Natural History Museum of Utah Paleontology, Paleontology Curator, Randall B. Irmis Researcher; May 2016 - August 2016

Researcher. Equus simplicidens (Hagerman Horse). Measured and recorded bone dimensions. Growth rates analyzed.

PREVIOUS WORK EXPERIENCE:

Sales Associate: The Children's Hour, SLC, Utah July 2013 - April 2018 Fundraiser: University of Utah Phonathon, SLC, Utah May 2013 - Sept 2013 ADDITIONAL SKILLS:

Microsoft Programs - Word, PowerPoint, Excel

ArcGIS -ArcMap, AGRC (Utah Automated Geographic Reference Center) AutoCad

ServPro

CheckProof

Enovia Light Viewer

SharePoint

Inhouse CRM tool

PowerBI

Oracle

LiDAR

CERTIFICATIONS

MSHA

OSHA 10-Hour

AMIRA Gold Processing Technology

Certificate Associate in Project Management (CAPM) - In Progress

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