Customer Service Representative

SUMMARY

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I have a winning personality and enjoy learning new things to expand my horizon and be an asset to the company. I would like to secure a challenging position with a progressive organization where my knowledge and skills will allow me to become a contributing member of a successful team.

WORK EXPERIENCE

Field Service Technician

June 2020-Current

Scientific Games Corporation

Phoenix, Arizona, United States

As a field service tech with SG. I perform different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service ticket. We work with many different computer systems along with special projects and assignments we can provide great technical service to our clients and customers technical problems with lottery machines. Dealing with technical issues such as network troubleshooting, hardware configurations, customer care and equipment installation.

Facilities Technician

Best Western International, Inc

Phoenix, Arizona, United States

I utilize my mechanical and electrical aptitude to diagnose problems with refrigeration systems, emergency fire/safety systems, service auxiliary equipment, company vehicles and make mechanical adjustments, modifications or repairs on equipment. Monitor work of contractors and allow them access to the building when needed. Communicate via email with management about work that needs to get done and coordinate accordingly with teammates to complete the work in a timely matter.

Maintenance Tech / Pool Technician

The Sheraton Crescent Hotel

Phoenix, Arizona, United States

I was the main pool technician at the property, I repaired pool equipment, balance chemicals, make purchase orders of chemicals and parts. I also oversaw all the incoming guest room calls of the hotel, dealing with problems such as plumbing, electrical, drywall wallpaper, kitchen equipment, and plumbing.

Maintenance Engineer/Commercial Pool Tech

The Scottsdale Plaza Resort

Paradise Valley, Arizona, United States

I oversaw all the maintenance and repair of the property's swimming pools, responsible for maintaining pool water clean and complying with standards. Essential job duties of a Pool Technician are performing water cleaning, cleaning filters, fixing lights, identifying damage in pool walls and conducting repairs on mechanical equipment, maintaining stock records, and reporting water quality issues to managers.

EDUCATION

Associates of Electronic Computer Engineering

DeVry University

2149 W Dunlap Ave

Worked towards an Associates of Electronic Computer Engineering for 2 years I proudly maintained a GPA of 3.2, I was involved in many group activities where I learned new skills such as time management, teamwork, critical thinking, and networking. I believe that all these new skills will help succeed and grow at any field I get in.

Alhambra High school

I Attended Alhambra High school from 2001 and graduated with honors on May 2001. I maintained a GPA of 3.5 and was involved in clubs such as JROTC as well as the sports club. I also maintained a part time job after class as a cashier at a local grocery store.

LANGUAGES

Fluent in Spanish.

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