CORRIE HAYES

Aurora, IL ***** 630-***-**** ad1yx1@r.postjobfree.com

Professional Summary

Action-oriented team leader with extensive experience in sales, operations, and training. Demonstrated history of customer service excellence, business acumen and cross-cultural skill. Builds positive rapport, inspires trust, and guides teams toward achievement of organizational goals and individual growth objectives. Highly organized, service-minded facilitator adept at working cross- departmentally with co-management and top-level leadership. Work History

Licensed Real Estate Broker Keller Williams Realty, Charles Rutenberg Realty – Naperville / Aurora, IL 07/2012 - Current

• Co-led team of agents that achieved $19 million in sales inside a single year.

• Established rapport quickly and built strong relationships in community resulting in over 70% of sales coming from referral or repeat business.

• Designed and implemented customer service, client care and follow-up systems using CRM database software.

• Partnered with businesses to plan client and networking events.

• Moderated stress of highly emotional transactions and provided creative solutions to help clients successfully achieve their goals in historically competitive market.

• Wrote, edited, and updated training and marketing materials, including Standards and Procedures Manual.

• Expanded business opportunities during term on Agent Leadership Council through community outreach events.

• Taught professional sales development courses and was featured panelist for audiences up to 100 agents.

• Onboarded, trained, and managed agents and administrative staff. Initial Resettlement Associate, Interim World Relief DuPage/Aurora – Aurora, IL 05/2023 - 09/2023

• Helped welcome over one hundred newly arrived refugees and taught essential life skills utilizing interpretation services, cultural sensitivity, and non-verbal communication.

• Updated database with client information and detailed case notes.

• Scanned, stored, and distributed thousands of pages of confidential documents in timely manner.

• Took control of and resolved extreme backlog of files which had resulted from understaffing.

• Created systems to improve efficiency in communication, information retrieval and time management.

• Initiated inter-departmental relationships and fostered collaboration to improve client experience, and support case managers.

• Advocated for refugees who had lower power base and language barriers, while empowering them to advocate for themselves. High School English Teacher Aurora Christian Schools – Aurora, IL 08/2004 - 05/2012

• Taught English composition, grammar, literature, and public speaking.

• Edited written work for grammar, style, and content; provided constructive feedback to aid student improvement and establish academic success.

• Collaborated with parents and professionals to create individual education plans for students with adaptive needs.

• Developed innovative lesson plans to engage students in English language learning, as well as TESOL: Teaching English to Speakers of Other Languages. Wheaton Academy Summer English Language Immersion Program, 2008. Education

B.A.: Communications Wheaton College – Wheaton, IL 05/1991 Hobbies & Personal Interests

In my free time, I enjoy trying new recipes, traveling, and building friendships with my international neighbors. Camping is my favorite way to vacation. Some of my happiest memories were made around a campfire with family, and our goldendoodle Annie, sharing hot coffee and good books!

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