Customer Service Data Science

Nicholas Wenban

**** ******** ****** *********, ** 49006, 269-***-****, ***************@*****.***

Professional Summary

Detail oriented analytical and risk averse individual with customer service, escalation and research experience. Other experience includes working in an office setting using Microsoft Office programs; and utilizing my research and statistical background to pursue data science analytics.

Howe Military School

General Education, with ROTC Diploma June 1996

Northern Michigan University

Bachelor of Science, Sociology June 2002

Experience

PNC BANK, November 2016- October 2023 (Current) Business Banking Consultant October 2008- April 2016 (previous)

Customer Service

Compliance Training

Promoted to Senior Associate March 2015-April 2016

Report filing

Risk Management

Continuous Improvement

PNC BANK, April 2016-November 2016 Retail Escalation Specialist

Problem Resolution

Client Escalation Training

Risk Aversion, thru use of established Know Your Customer Policies

PNC Bank, August 2005- October 2008 Consumer Credit Card Consultant

Revenue Generation

Sales Goal Execution

Financial Well-being Solutions

Volunteer and Vocational Pursuits

Grow Up Great ®

Post Graduate Business Analytics/Data Science Certifications

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