Customer Service Administrative Assistant

Vanessa A. Irby

**** ****** **., **********, ** *5217 – 513-***-**** – *********@******.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Experience

People Working Cooperatively – Customer Service - Cincinnati, Oh Aug 2022 – Oct. 2023

Customer Service and Administrative Duties

Answering incoming phone calls

Direct callers to appropriate departments within company

Data entry and record keeping

Auditing files to maintain proper records, filing, and follow up on cases and services being provided

Model Group – Housing Specialist - Cincinnati, Oh Nov 2013 to Feb 2022

Maintenance Dispatcher

Billing the Resident

Coordinated approval processes of all payable invoices

Sent out all Construction lien waivers for the contractors.

Turner Construction – Accounting Clerk - Cincinnati Oh Aug. 2004 to Mar 2013

Coded the general ledger and processed vendor invoice payments.

Researched and resolved billing and invoices problems.

Balanced batch summary reports for verification and approval.

Coordinated approval processes of all accounts payable invoices.

Metro Management – House Clerk - Cincinnati Oh Jan 1997 to May 2002

Opened and assigned new clients

Showed Apartments

Coordinated approval processes of all payable invoices

Sent out all Construction lien waivers for the contractors.

Education Clerical/Admin- Court Reporting & Business – Cincinnati Oh 1993

Notary - current

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