Pharmacy Technician Customer Service

AO

ALLISON OAKES

***********@*******.*** +1-937-***-**** Dayton, OH 45404

Board Certified Pharmacy Technician excited to bring 7 year background in Retail/ Closed Door pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Training and development

Management of remote employees

Strong organizational skills

Talent development

Active listening skills

Skilled multi-tasker

Energetic work attitude

Telecommunication skills

Scheduling

Skills

Microsoft Office (10+ years)

Prior Authorization (3 years)

Pharmacy Tech (7 years)

Billing (3 years)

Inventory (10+ years)

Customer Service (10+ years)

Time Management (10+ years)

Data Entry (3 years)

Typing

Microsoft Word (10+ years)

Outlook

Cash Handling (10+ years)

Medical Terminology (3 years)

Pharmacy

Word

Medical Office Experience (3 years)

Accounting

Team Management

Medical Billing

Order Entry

HIPAA

Insurance Verification

Leadership

Management

Certifications and Licenses

Certified Pharmacy Technician (CPhT)

Remedi SeniorCare Pharmacy Troy, OH

ALF Technician

07/2021 - Current

Making sure assisted living facilities are compliant with getting us residents prescriptions/refills

We send them full physician orders of the patients medications to make sure it is up to date and if anything is discontinued they mark it on our sheet

Making sure everything is valid we input these orders into the residents profiles

Participated in team meetings to discuss current projects or workflow processes.

Ensured compliance with applicable laws and regulations related to order processing activities.

Processed orders in accordance with company policies and procedures. Reviewed customer orders for accuracy and completeness before entering into the system.

Provided support to other departments within the organization as required.

Summary

Skills

Experience

Communicated effectively with internal staff members, external suppliers, and customers via phone, email, or other methods.

Kroger Stores Dayton, OH

Lead Pharmacy Technician

01/2020 - 01/2021

Controlling inventory buy ins

Returning Overstock/expired drugs

Training new pharmacy technicians using best practices Scheduling for the store based upon business needs Kroger Troy, OH

Pharmacy Technician

04/2016 - 01/2021

Efficiently typing prescriptions in a timely manner while maintaining an average 9.0% rework rate - applying proper billing techniques with insurances : Medicare, Medicaid, Express Scripts etc - getting patients in and out in a timely manner all while providing the best customer service - keeping inventory of a pharmacy supplies & ordering - accurately filling and labeling prescriptions in a timely manner

KROGER CO Dayton, OH

Assistant Customer Service Manager

09/2014 - 09/2014

Keeping employees on task - Handling any Customer Complaints in a professional fashion - Keeping the Front End on task as far as proper front end duties, proper engagement, etc - Maintain Lean Accounting Best Practices for the Front End - Keeping up with Company Goals/Objectives Trained new employees on company policies, procedures, techniques and customer service standards.

Consulted with customers regarding needs and addressed concerns. Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

KROGER CO Dayton, OH

Office Helper

12/2010 - 09/2014

KROGER CO Dayton, OH

Cashier

05/2009 - 12/2010

Cash Drawer Best Practices - Building Trust / Relationships with Customers - Strong Communication/Engagement Skills - Maintaining Strong ELMS %

KROGER CO Dayton, OH

Bagger

03/2008 - 05/2009

On designated task - Proper Communication / Telephone educate - Learning Proper Office Procedures: closing, practicing lean accounting best practices - Building relationships with associates, Cleaning Best Practices Proper Cart Retrieval

PTCB Certification

05/2022

Walter E Stebbins High School Dayton, OH

High School Diploma

08/2010

Southern New Hampshire University Hooksett, NH

Bachelor of Science in Mental Health Counseling

Fortis College - Centerville Dayton, OH

Some College (No Degree) in Practical Nursing

Authorized to work in the US for any employer

Education and Training

Additional Information

Contact this candidate