Mechanical Engineering

Vivek Singh

+91-900*******

***************@*****.***

Noida, Uttar Pradesh -201009

vivek-singh-214751ba

About Me

I am a creative and

enthusiastic professional with

a passion for continuous

learning and growth.

I seek out opportunities to

expand my knowledge and

skills adapting seamlessly to

diverse environments and

challenges.

Education

Lovely Professional University

2021-2023 (Pursuing)

MBA – Information Technology

Dr Bhimrao Ambedkar

University Agra 2018 – 71. 68 %

B-E - Mechanical Engineering

B T D I C Sonadih Amila Mau

2012 – 75.40%

Intermediate – UP Board

B T D I C Sonadih Amila Mau

2010 – 66.60%

High School – UP Board

Skills

CCNA

AD

SQL

Internship

6-month internship in

Yogtech Computers as

Hardware & networking.

Experience: -

Softsages Technology Mar 2023 to Till Now

Profile: IT Support Associate

Performing tasks such as making bootable

devices and installation of servers and Windows

7/8/10/11.

Closed 95% of trouble tickets on the first call without escalation.

Replaced hardware Device.

Detecting and troubleshooting on Hardware,

Software, and Networking-related issues.

Basic level Network troubleshooting support.

Installing & Configuration and troubleshooting MS Outlook and other email clients.

Microsoft Office 365 configuration and outlook configuration

(all versions) using POP / IMAP.

Managing Biometric device as well.

Set up and configure Wi-Fi, LAN, and VOIP.

We provide support offline and online to client using tools.

System Hang issue resolve.

Create and Delete user, Change Password & Unlock User on Active Directory.

We manage the IT asset and ticketing tools.

Yogtech Computers June 2022 to Feb 2023

Profile: Desktop Support Training

Assembling and Dissembling of IT equipment (SMPS, FAN, Motherboard).

Installing, configuring & maintaining Window 7/8/10/11.

Replace and new setup of laptop and Desktop.

Knowledge of hardware component and testing using testing tool.

IT Skills

Operating System: Window 7/8/10/11.

Application: MS Office (Word, Excel, PowerPoint), MS Outlook.

Formatting, Installation, and Activation of Windows and Linux.

Basic Knowledge of computer networks such

as Network Cables, Router, Network Card.

Active Directory

VPN Configuration.

VOIP Configuration.

Outlook Configuration.

Windows / Network /System Troubleshooting.

Contact this candidate