Richard A. Ross
Milwaukee, WI 53221-5804
************@*****.***
Professional Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationship with customers.
Skillset
Cash-handling Public Speaking Time-Management
Adaptable Customer Service Mindset Friendly demeanor Problem- Solver Active-Listener Record Keeping
Work Experience
Potawatomi Casino and Gaming 12/1991 – 04/2020
Bingo Caller
Milwaukee, Wisconsin
• Supervised a team of floor clerks to assure bingo session ran smoothly
• Announced bingo and information to guests
• Sold bingo floor specials, pull-tabs to guests in real time which included cash-handling
• Provided excellent customer service to guests while on the job
• Assisted with special event set-up and tear down
• Assisted with off-site work like representing the company at State Fair, Summerfest, Childrens Miracle Network
Education
GED
Milwaukee Area Technical College