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Profile Summary

A focused professional with over XX years of experience in Research & Analysis across various domains and industries

A keen analyst with skills in quantitative and qualitative research to identify patterns and provide solutions to clients; capable of using application of tools of computation and analysis to capture and interpretation of biological data; skilled in Blast, Computational-Sequencing & Cluster-Analysis

Analyzed, isolated, & synthesized DNA, RNA molecules, proteins, and enzymes; capable of conducting research concerning biological processes and accurately recording information and interpreting results

Knowledge of Western Blotting, Plasmid Isolation; skills in identifying and conducting in-depth profiling, devising table of content (scope of the research), preparing demo sample for different domains by delivering high quality research in the form of data

Capable in providing effective analysis and feedback on all bioinformatics and analyze all data to conduct new experiments and develop new algorithms to process and analyze all data.

Skilled in conducting analysis for productivity/ efficiency improvement and enabling process excellence culture by driving continuous process improvement initiatives, in-process inspection and coordination with internal departments

Proficient in identifying & verifying quality issues or trends in the assigned product based on data from a variety of sources; suggesting corrective actions for the same in coordination with senior management/ team

Excellence in conducting process checks/ audits/ inspection to ensure stringent quality control; adapting & implementing stage-by-stage quality system to ensure adherence to technical specifications and quality manual & standards

Exceptionally well organized with sound functional depth and conceptual understanding, collaborative mindset; possess excellent team building, communication, relationship management and analytical skills

Core Competencies

Data Analysis

Market Research

Quality Control

Requirement Gathering/ Analysis

Statistical Analysis

Liaison & Coordination

Relationship Management

Stakeholder Engagement

Team Management

Work Experience

Key Result Areas:

Conducted transactional call quality analysis and monitored floor agent presence with motion studies

Led core audits for voice-based interaction with customers for Maruti Arena Inbound call Scenarios which included prospects, general query, complaint & feedback, query concerns and Maruti Suzuki Roadside Assistance Service Call Scenarios which entailed inbound, outbound and m-call

Drove email audit and service complaint audit for Maruti Arena Complaint Management Team-Complaint transactions

Directed periodic sharing of call recording for ISO Audit as well as call recording and complaint management email transactions for LOB wise Cadence Super-Audits with external auditors for client- Maruti Suzuki India Limited

Faciliated periodic re-audit done basis calibration with external auditors; conducted call calibration with internal and external master calibrators towards process compliance

Ascertained Team Learning and Team Appraisals on new operational guidelines & performed routine dip-check with agents on process parameters and process updates

Imparted training sessions to agents assigned from LOB on product and process updates as well as provided coaching on feedback through Quality Hurdles

Delivered Audit-To-Calibrate Sessions with agents on process parameters

Acted as Internal Process Trainer for NHT batches for Maruti Arena Inbound LOB

Provided training session on Quality Parameters, Quality Management and Expectation Setting to NHT and CT batches

Performed L1 and L2 certification, through evaluation of mock calls with NHT and CT batch candidates on client MSIL approved scoring sheets

Developed & published periodic dashboard for internal and client stakeholder to support in decision making

Steered Transaction Audit Initiative with Internal Support Teams under “Maruti Times” initiative

Determined training needs and led TNI-management with floor agents

Key Result Areas:

Led implementation of core audits in voice and email-based support in GSTN platform through voice audits and email audits

Proactively conducted compliance audits which included disconnection audits, DSAT audits, short call audits and AHT audits

Managed team learning through quality hurdles, briefing sessions and dip-check sessions into process updates and performed team appraisals on new operational guidelines

Resolved voice calls escalation and client grievance resolution within the TAT to ensure client satisfaction

Participated in email and ticketing audits as well as conducted TNI Analysis through live barging, side barging and call quality calibration with Team Leader and Training Teams for process improvement

Key Result Areas:

Led the maintenance of database of vendors for collecting primary data across countries and engaged with them to share RFQs and get quotes; evaluated performance of vendors to ensure quality deliverables

Exhibited negotiation skills while coordinating with supplier for samples and interviews at best cost

Managed projects for smooth execution which entailed maintenance of quality and delivery records of outsourced projects,

Evaluated, managed and delivered data, recordings and so on as per client requirement

Monitored agreements and project documentation, PO, SoW and tracked bills with vendor and partners

Built case studies, reports and others at end of projects or after project submission

Key Result Areas:

Generated data on voice based processes; conducted market research studies using open end and professional databases

Conducted Live Call Barging, & Side Barging Sessions in CATI and CABI -- voice based processes

Worked in quality assurance which entailed call edit, call calibration, complete recording, audit-sheet preparation and audit sheet management; led quality audits on primary data collection for business research organizations based in Delhi NCR

Led VPN based primary market research study disposition & registration of open ended questions

Prepared Word Cloud Report which included weight age tags preparation, weight-age tag frequency audits and word cloud preparation with professional software app

Key Result Areas:

Developed engaging & insightful contents including SEO-friendly blogs, promotional marketing web-descriptions, nonscientific medical articles for various content portfolios in B2C segments

Wrote newsletter content on reproductive health and ART technology and penned category descriptions on different medical treatment approaches to treat gender specific medical infertility conditions

Submitted press releases within the time frame

Created scientific medical content snippet for different social media platforms including Facebook, LinkedIn and Pin-interest

Highlights:

Supported e-commerce operations business through interactive chat and e-mail with external & internal clients using MS Chat, Google Forms, Uni-commerce & other order management tools

Contributed in order management, escalations, answering inquiry session to existing and potential clients and assisted in up-selling and cross-selling to existing clients of the organization

Highlights:

Developed promotional campaigns and built awareness among doctors & physicians; managed promotion of Newer Brands Losacar WP, Pivasta, Prevog-Fast, Sugamet-MC, Lacasa and Leevex to key KOLs and KBLs

Assisted the KOL/KBLs in their scientific endeavors by providing relevant scientific inputs and scientific updates on product catalogue brands

Highlights:

Acknowledged for formulating Asset Management Strategies for individuals & business owners

Recognized as Best Emerging Tiger of the Month for the month of June 2010

Dealt with HNI clients in providing Investment / Wealth Management Solutions, thereby enhancing returns on investments.

Education

2017: PG Diploma in Statistics from Punjab University, Chandigarh with 52%

2010: MBA (Finance and Marketing) from Lovely School of Business, Phagwara, Lovely Professional University with 64.4% & 7.17-CGPA

2006: P.G. Diploma (Bio-Informatics) from Institute of Bio- Informatics and Applied BioTechnology, Bangalore, Karnataka with 2.5/5.0-CGPA

2004: M.Sc. (Biotechnology) from Extol Institute of Management, Bhopal, Barkatullaha University with 59.8%

2002: B.Sc. (Biotechnology) from Govt. P.G. College, Mandi HPU, Shimla-05, Himachal Pradesh with 61%

Certifications

Benchmark Six Sigma RABQSA Green Belt; Certificate Number: G12082639720

Benchmark Six Sigma Black Belt; Certificate Number: 130120B07000

NSE NCFM NCMP Level III Professional

Academic Projects

Title: Participatory Conservation & Cultivation of Some Important Medicinal & Aromatic Plants of HP Involving Rural Women Folk

Designation: Junior Research Fellow Organization: CSK-HPKV, Palampur Duration: 3 Months

Title: Comparative Analysis of Mutual Fund Schemes of various AMCs

Organisation: Mahindra Finance Shimla (H.P.) Duration: 3 Months

Title: Gold & Stocks as an Investment Option: A Comparative Study in India

Organisation: Lovely School of Business, LPU, Phagwara. Duration: 4 Months

Title: Isolation of Thermophillic Bacteria from Soil Samples for Production of Amylase Enzyme

Organisation: Dept. of Biotechnology, H.P.U., Summer Hill, Shimla (H.P.) Duration: 3 Months

Title: Molecular Characterization of Rice Germ-plasm using RAPD Markers.

Organisation: Dept. of Biotechnology, CCKHPKV, Palampur (H.P.) Duration: 3 Months

Title: Analyzing the Promoter Features of Selected Proteins that are Co-expressed in Specific Cell-Types of Brain and Testis.

Organisation: IBAB, Bangalore, Karnataka Duration: 4 Months

Title To Study and Analyze the General Features of Laboratory Information Management System (LIMS)

Organisation: Siri Technologies, Basavangudi, Bangalore Duration: 4 Months

Training

Attended 23 PDU training programme delivered by Knowledge woods Consulting at New Delhi in Oct’12

Personal Details

Date of Birth: 8th April 1980 Languages Known: English, Hindi Address: H.No.-61/6, National Street, Mandi: 175001, HP

ANSHUL VAIDYA

A result-oriented professional targeting challenging assignment in Bioinformatics/ Predictive Analytics / Quality/ Market Research with a growth-oriented organization

Apr’19 – Nov’21 Specialist Quality Aegis Customer Support Private Limited, Gurgaon, Haryana

Jul’17 – Jun’18 Sr. Associate-Quality Tech Mahindra Limited -BPS Services, Noida, Uttar Pradesh

May’17 - Jul’17 Manager, Market Research Maxcorp Consulting Private Limited

May’15 – Sep’16 Quality Analyst/Market Research Innovazion Research Private Limited

Dec’14 – Mar’15 Senior Content Developer Embryo Health Limited

May’14 – Jul’14 First Impression Officer, Customer Care, Chat Support Deals Kart Online Service Pvt. Ltd.

Dec’13 – Jan’14 Content Writer Infocom Network India Pvt Limited, Okhala-II New Delhi

Aug’11-May’12: Zydus Cadila HealthCare Pvt. Ltd., New Delhi as Medisphere Executive

Feb’10-Mar’11: Tiger Wealth Management Company Pvt. Ltd., Chandigarh as Wealth Manager

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