Jennifer Astbury Kline, PT, MBA

Experience

Relocated to Alabama. Searching for Remote part-time position that utilizes my customer service skills, health care knowledge, patient/client service skills.

2022 PHYSICAL THERAPY SPECIALIST. San Antonio, TX

Evaluated and treated orthopaedic, neurologic and general medical/surgical patients.

2020-2022 TEXAS HOME HEALTH San Antonio, TX

Home Health Physical Therapist

Evaluated and treated orthopaedic, general medical/surgical, neurological patients.

2015 – 2020 MOMENTUM PHYSICAL THERAPY San Antonio, TX

Clinic Director

Managed and directed therapy services for clinic including 15 staff members; program development, performance reviews, salary considerations, hiring / firing, and budgetary needs.

Recruited, developed and mentored therapy staff to assist in their professional development.

Evaluated and treated orthopaedic, neurologic and general medical/surgical patients.

Coordinated work schedule for therapy staff members.

2014 – 2015 METHODIST STONE OAK HOSPITAL San Antonio, TX

Staff Physical Therapist

Evaluated and treated orthopaedic, neurologic, diabetic, cancer and general medical / surgical patients.

2012 - 2014 Legend Physical Therapy San Antonio, TX

Clinical Director

Designed and developed Therapy Services Department including PT. Evaluated and treated musculoskeletal patients utilizing manual therapy, exercise-based model.

Managed and directed clinical operations and ancillary services for outpatient practice, including program development, performance reviews, salary considerations, staffing, and budgetary needs.

Investigated and provided service recovery for patient and staff complaints. Reviewed medical documentation accordingly. Root cause analysis for issue resolution.

2011 - 2012 AccentCare dba Texas Home Health San Antonio, TX

Home Health Physical Therapist

evaluated and treated orthopaedic, general medical/surgical, neurological patients.

2006 - present UTHSCSA, UT Medicine San Antonio San Antonio, TX

PRN Physical Therapist (2011 – 2012)

Senior Director, Clinical Operations (2008 – 2011)

Director, Professional Services (2006 – 2008)

Designed and developed Therapy Services Department including PT and OT/CHT programs. Evaluated and treated musculoskeletal patients utilizing manual therapy, exercise-based model.

Managed and directed clinical operations and ancillary services for multi-specialty physicians’ outpatient practice, including program development, performance reviews, salary considerations, staffing, and budgetary needs.

Investigated and provided service recovery for patient and staff complaints. Reviewed medical documentation and interviewed providers and staff accordingly. Root cause analysis for issue resolution.

Surveyed clinics for safety and quality issues. Implemented corrective actions when necessary.

Directly responsible for development and administration of ancillary service operations (Imaging Services of MRI, CT, Flat Plate X-Ray, Bone Density; EMG; Heart Station Services of Nuclear Medicine, Stress Tests, Echocardiogram and Holter / Event Monitors).

Created and managed data collection and reports for professional services

Developed RFPs for Transcription Services and Laboratory Services; Complied and Reviewed responses; Led selection teams for service provider selection.

2005 - 2006 ProgressiveHealth Rehab San Antonio, TX

Therapy Site Manager

Managed and directed therapy services for onsite services at Toyota Motor Manufacturing Texas.

Provided musculoskeletal screen and Nerve conduction velocity tests for post-offer candidates.

2003-2005 Sonterra Medical Management Group San Antonio, TX

The San Antonio Orthopaedic Group

Director, Ancillary Services (May 2003 – Sept 2005)

Director, Therapy Services (April 2003 – May 2003)

Managed and directed ancillary services of 70+ employees, including program development, performance reviews, salary considerations, staffing, and budgetary needs.

Directly responsible for development and administration of ancillary service operations (Imaging Services of MRI, CT, Flat Plate X-Ray, Fluoroscopy; EMG, Physical and Occupational Therapy; Cast and DME; Purchasing).

Increased annual Ancillary revenues from $3.3 M 2002 to $9.6M in 2004 with profitability of $1.6 M 2002 to $4.0 M in 2004.

Researched and recommended purchase of $1.2M 1.5T MRI. Directed installation and implementation of 1.5T MRI in second facility.

Directed renovation and equipment acquisition for 3500 square foot therapy facility.

Increased therapy monthly visits from 900 to 3000 patients.

Recruited and developed hand therapy services.

Supervised CARF accreditation process for Work Hardening program

(earned 3-year accreditation).

Researched digital radiography; developed RFP for implementation in MRI and CT.

Researched and coordinated transition to electronic inventory system for DME and medical supplies.

Evaluated and treated orthopedic patients utilizing manual therapy, exercise-based model.

1996–2003 Concentra Medical Centers San Antonio, TX

Vice President of Therapy Services (Feb 2001 – Nov 2002)

Regional Therapy Director (June 1997 – Feb 2001; Nov 2002 – Mar 2003)

Center Therapy Director (June 1996 – June 1997)

Managed and directed therapy services for four state region of 56 centers and 90 therapists, including program development, performance reviews, salary considerations, staffing, and budgetary needs.

Directly responsible for development and administration of therapy operations with annual revenue of $31.9 million.

Recruited, developed and mentored therapy staff to assist in their professional development.

Initiated and developed national orientation manual, career ladder and performance reviews utilized with all therapy staff company-wide.

Researched, coordinated and developed annual retreat / meeting since 2001 for 90+ employees including presentations, speakers, handouts, and food/beverage needs.

Assisted in development and operation of Orthopaedic Manual Therapy Residency for Concentra Medical Centers since 1998.

Evaluated and treated orthopaedic patients utilizing early intervention, exercise-based model.

1994 - 1996 Southwest Medical and Rehab Center Austin, TX

Director of Physical Therapy

Developed therapy department in multi-disciplinary practice.

Responsible for growth in daily therapy visits from 2 to 20.

Recruited, developed and mentored therapy staff to assist in their professional development.

Evaluated and treated orthopaedic, diabetic and general medical/surgical patients.

1994 Sunport Rehabilitation Corporation San Antonio, TX

Director of Physical Therapy

Managed and directed therapy services for center including 5 staff members; program development, performance reviews, salary considerations, hiring / firing, and budgetary needs.

Recruited, developed and mentored therapy staff to assist in their professional development.

Evaluated and treated orthopaedic and general medical/surgical patients.

Coordinated work schedule for therapy staff members.

1991 - 1994 The Diagnostic Clinic of San Antonio San Antonio, TX

Assistant Director of Physical Therapy

Assisted in management of therapy services; scheduling of staff, patient scheduling, pre-authorization, patient referrals, equipment procurement.

Evaluated and treated orthopaedic, diabetic and general medical/surgical patients.

1992 - 1994 Home Health Physical Therapist San Antonio, TX

Contract therapist for three agencies

Evaluated and treated orthopaedic, general medical/surgical, neurological patients.

1990 - 1991 Humana Hospital - San Antonio San Antonio, TX

Staff Physical Therapist

Evaluated and treated orthopaedic, cardiac rehabilitation, heart transplant, diabetic, cancer and general medical / surgical patients.

Developed and produced quarterly newsletter for affiliated school programs.

Restructured and implemented bimonthly injury prevention course for new employees to reduce work-related injuries.

Education

Master of Business Administration with specialty in Health Care Management. Our Lady of the Lake University. San Antonio, TX. August 1996.

Bachelor of Science in Physical Therapy. University of Texas Health Science Center at San Antonio. San Antonio, TX. May 1990.

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