Ramachandran Govindan

Senior Scrum Master [SAFe]

Email – ad1y8q@r.postjobfree.com

Phone – 848-***-****

Linked In - https://www.linkedin.com/in/ramachandran-govindan-97367014/ Professional Summary:

• Overall, 16.9 Years of Senior Scrum master / quality assurance / automation testing experience in handling telecom, health care projects in IBM, which includes 5 Years of client facing role in USA.

• Proficient in Scaled Agile / Scrum Framework’s and Experience in overseeing software development teams and working under the SAFe Agile methodology and involved in design, development, QA and implementation of NOD MS Transformation Projects

• Hand’s-on experience with leading two scrum team’s [Contacts and location business domains] for Microservices transformation enterprise projects using onshore / offshore model,

• Technical Experience by implementing development and testing automation projects, which includes by design hybrid automation framework, Rest API, Performance and Database script testing, Develop, and execute automation functional & Regression test automation scripts for GUI applications.

• Facilitate and prepare Program Increment planning meeting to understand PI objectives, Team capacity, Dependencies, ART Risk, Issues, and final review with business process engineer.

• Facilitate Scrum ceremonies such as backlog refinement, iteration planning & Execution, reviews, system demo and retrospective, RCA, Triage calls, Daily standup, DOD, DOR, velocity and assist with product owner and scrum team and Facilitating stakeholder collaboration for Iteration planned / issues.

• Working with cross applications / agile team collaboration and communication to define the data transfer protocols and agreement on dependencies between various Systems in Agile release train.

• Monitor and report on team performance metrics like capacity planning, velocity, burn up and down charts, Defect density, Collaborate with Product Owners to prioritize and refine the product backlog.

• Mentoring and provided training to team members on Agile transformation and scrum values, best practices, ETE application flow, NOD Products and OMX M&P documents and Remove project impediments, develop high performance and self-organized team to provide solutions.

• Document project progress and communicate to upper management and stakeholders and presenting the Transformation and automation implementation status by attending weekly CTR Meeting.

• Build strong relationships with all the project stakeholders, cross application team, program owners, business process engineers, Release train engineers, system architects, product manager, value streams.

• Experience in Troubleshooting the SIT, UAT and production tickets and analyzing the backend application server logs to provide the WA and worked on RCA to identify the permanent solutions.

• Experience in people management, conflicts Management, team performance assessment and review, stakeholder, risk, appraisals, Leadership, and escalation management

• Knowledge in AWS and Azure cloud services.

Technical Skills:

SAFe Scrum master / Team

Coach

PI Planning, Product backlog and story grooming, Story point Estimation, Coaching & Team enablement, Iteration Planning & Execution, Iteration Review and Demo, Product owner feedback, Root cause analysis and Retrospective, Agile Metrics and Scrum of Scrum Meeting & Facilitating Daily standup, Capacity planning, DOD, velocity and Supporting RTE, Value Stream, leadership and Portfolio Management

Project Management tools

&Techniques

MS Project, WBS, CPM, Resource Matrix, Costing, EVM and Risks Testing tools / Frameworks BDD Cucumber, Selenium driver, Page object model, Test NG, JMeter API Testing Tools Postman, SOAPUI, Rest Assured API Language / CI Tools Java, SQL, Jenkins

Agile / Test Management

Tools

Azure Devops, Jira, HP ALM, TDP

AWS Cloud Services IAM, EC2, Lambda, ECS, S3, RDS, API Gateway, VPC Award and Certification:

PMI - 2012 Project Management professional (PMP®), ID – 1569910 Scrum Alliance - 2015 Certified Scrum Master (CSM®) Scaled Agile Inc - 2019 SAFe Scrum Master (SSM®)

Microsoft - 2022 AZ -900 [Cloud Fundamentals]

IBM - 2021 Recognized Service Excellence Award 1H 2021 by Senior Parter for Transformation Project

Work and Education History:

IBM Senior Scrum Master since March – 2007

BSC - Physics Madurai Kamaraj University [1992 – 1995] MCA – Master of computer

application

Madurai Kamaraj University [1995 – 1998]

Project Experience summary:

Project #1- ECOMP Microservices

Transformation [Telecom]

AT&T, Middletown NJ [Dec 2021 – Till Date]

IBM, Chennai, India, [Jan 2019 – Nov 2021]

Technology Used: Azure Devops, BDD

Cucumber, Rest API, Java, Kubernetes, Spring

boot, Postman, Selenium, CI, Jenkins and SQL

Role - Senior Scrum master [SAFe]

Key Responsibilities:

• Facilitate Program Increment planning meeting to understand the PI objective, Review backlogs, Cross application Dependencies & Risks, clarifications for team’s [Contacts and location].

• Involved in Preparing for PI Planning meeting by working with team’s [Contacts and location] to determine team capacity, velocity, Automation, upcoming features, and user stories.

• Assisting and Coordinate with Product owners and team to review the user stories from product backlog and prioritized using MoSCoW technique and clarification.

• Facilitate iteration plan meeting with agile team, to establish team capacity, user story analysis and story point estimation, define tasks, develop, and commit the story goals and Created project outlines timelines, distribute responsibilities to team members.

• Facilitate Iteration review meeting for team. To discuss the iteration goals, completed stories, risks and impediments for incomplete and refine the backlogs and po feedback and participate system demo.

• Tracking the Iteration Execution by Conducting Daily Stand-Up meeting, Improving the flow of execution and develop the self- organized team.

• Overseeing software development teams and working under the SAFe Agile methodology and oversee design, development, QA and implementation of NOD MS Transformation Projects

• Remove internal and external project impediments, develop high performance and self-organized team to provide solutions.

• Identified the automation requirements and implemented OMX and BC GUI Automation and Running multiple product scrum teams.

• Conducted retrospectives to appreciate team’s achievement and appreciation, understand the process improvement on backlog items, working on team agreements, like DOR and DOD for the transformation projects and enforce the agreements.

• Mentored and training the Agile team on automation test best practices, ETE flow, NOD Products and OMX M&P documents.

• Tracked the Iteration progress using metrics / Escalate with application managers and resolved team conflicts.

• Developed and executed Rest API testing for contacts and location microservices and Designed hybrid automation framework to implement NOD Projects

• Document project progress and communicate to upper management and stakeholders by attending CTR meeting. Project #2- MCWEB N-2 Technology

Migration [Healthcare]

Role – Scrum master

CA-MMIS, West Sacramento, California

[Oct 2017 to Dec 2018]

Technology Used: VB, ASP .NET, C#,

Project management, Jira, MS Project

Key Responsibilities:

• Hosted 10 Days project Estimate for N-2 Technology migration projects and approval with DHCS

• Worked on project planning Like wbs, tasks, assign resources costs, milestones, monitoring in MS Project

• Developed and managed the budget for multiple projects.

• Identified and mitigate the projects risks.

• Coordinated the cross-functional teams.

• Performed Client facing and Handled escalation management.

• Weekly project status with Sr Delivery Managers

• Facilitated all the scrum events.

Project #3- Global computing platform

automation [ Insurance]

IBM Chennai [July 2011 to Nov 2016]

Technology Used: Data driven Automation

Framework, Java, Selenium, TestNG, API

Testing, SOAPUI, Jmeter, postman and SQL

Role – Test Automation Specialist

Key Responsibilities:

• Designed Data driven Automation Framework and develop and execute Regression and functional automation test scripts.

• Discussed with team and provide Effort estimation for features

• Strong hands-on experience in testing methodologies which includes Smoke, Functional, Integration, Regression, User Acceptance, performance and production Testing

• Hands on experience of API Testing using soapui and postman.

• Involved in Preparing the test strategy for ITO

• Performed End to End testing for Global computing platform.

• Troubleshot and support given for UAT and production issues and provided the Workaround using SQL queries.

• Executed performance test scripts using Jmeter

• Identified the root cause analysis for the production issues and worked with value streams to identify the new projects Project #4 - AVPN Automation Projects

AT&T, Middletown NJ

[Dec 2016 – Sep 2017]

[Feb 2010 - June 2011]

Role – UAT Test Specialist

Key Responsibilities:

• Designed UAT test scenarios and cases based on BRD [Business requirement document].

• Involved End-to-End Testing for the impacted application [ Sales / Service Delivery / Billing]

• Worked with Business process engineers to prepare the live test orders for UAT testing.

• Analyze UAT/Prod issues to determine root cause and provided solutions.

• Used JMeter for the performance testing of the API transaction.

• Track and escalate UAT/Prod Issues with application test manager’s and ALM L1 report

• Used ALM Quality Center, for creation and execution of test cases, test plans and test scripts for tracing Requirement, Test coverage and Defect Management

Project#5 - SPP Platform Transformation

IBM, Chennai [Mar 2007 - Jan 2010]

Role – Test Specialist

Responsibilities:

Designed and executed System testing of SPP application’s

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