Customer Service Rep

LaZerick Griffin

***** ******* **.

Dallas, TX **220

OBJECTIVE: To acquire a Customer Service position using my education and skills to help meet and beat company’s aggregate goals,

EDUCATION: McClennan Community College Associates Degree May 1998

University of Texas at Arlington BA Business Mgt. May 2017

RELATED

COURSEWORK: Finance

Business Communication

Operations Management

EXPERIENCE:

Wells Fargo Customer Service Representative April 2022 -

Jan 2023

Reviewed and updated customer’s personal information on Wells Fargo accounts.

Conducted detailed account reviews for Remediation of erroneous fees.

(NTTA) National Toll Tag Association Customer Service Rep. Nov 2021- Feb. 2022

Answered customer calls to handle inquiries about toll tag ownership, purchases, and all issues to resolve retaining their toll privileges.

Explained company’s policy and procedures regarding savings on existing invoices.

(SBA) Small Business Administration Loan Officer June 2020-

May 2021

Handled calls to verify identity, and authenticate applications, to process PPP loans for customers and businesses.

Requested financial details from clients and banks, to establish forgiveness of loans, according to government regulations.

Input data required to establish recommended payments on existing loans.

Griffin Professional Services (GPS) Sept. 2018- Dec. 2019

Re-established transportation service as well as prepared taxes for clients, for a small company started by myself in December 2012.

(SBA) Small Business Administration Loan Processor Aug 2017-

July 2018

Evaluated eligibility of potential clients, including businesses, based on submitted loan applications. Closed 90% of loans during segments of evaluation.

Maximus Customer Service Rep. Feb. 2016 - Oct. 2016

Analyzed medical history of Veterans to provide appropriate appointment scheduling.

Private Equity Investments Loan Processor Oct 2013-Jan 2016

Estimated profitability of properties for potential acquisition. Advised potential and existing customers of company’s standards for maximizing real estate goals.

Novo 1 Customer Service Rep Sept 2012- Aug 13

Assisted stranded motorists and searched for providers to service disabled vehicles.

Diagnosed minor mechanical issues on customer vehicles.

MILITARY: United States Army

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