Post Job Free

Resume

Sign in

Data Science Call Center

Location:
Beverly Hills, CA
Posted:
December 14, 2023

Contact this candidate

Resume:

*

Curriculum Vitae James Spottiswoode

Contact: ad1y5u@r.postjobfree.com - 310-***-****

Core Competencies:

• Over 30 years programming experience using R, S-Plus, SQL, Mathematica and UNIX. 25 years experience of applying AI techniques including pattern recognition, data mining methods, neural networks, genetic algorithms, fuzzy sets and clustering.

• Extensive experience of signal processing, spectral analysis, numerical methods and other areas of applied mathematics.

• Over 40 years of experience in the design of digital and analog electronics.

• Innovation – proven success in generating ideas and solutions for technically challenging problems.

• Finding solutions to measurement problems in physics, physiology, electronics, acoustics and optics. Professional Positions:

Consultant Statistician Innovate MR 1/2019 – present Innovate MR is a leading provider of online sample for running Internet based surveys. I have developed and implemented a successful natural language processing (NLP) algorithm for evaluating open ended survey questions.

Consultant Physicist Psychology Dept. UC Riverside 1/2018 – 5/2019 Designed various novel sensors for psychology experiments. Developed economic electronically controlled goggles for switching vision on and off. Advised on choosing an optimal motion capture system for measuring joint angles in the human body.

Chief of Analytic Intelligence ScreenEngine/ASI 2010 – 2018. I handled all statistical and analytic problems for ScreenEngine/ASI, a major player in market research and analytics for the movie industry . My work included forecasting the box office returns for all major movies, analyzing the company’s tracking product to ensure sample stability and accuracy, analyzing the relationship between screenings of movies and their playability and solving many other analytics problems. Consultant Physicist The Resource Group 2/2016 – 12/2017. I designed, constructed and ran a replication of a NASA experiment that claimed to demonstrate a novel propellant- less rocket thruster. As this device appears to violate the laws of conservation of momentum and energy I did not expect it to produce thrust, as turned out to be the case in my experiments. Such an experiment is technically challenging as it involves measuring μNewton level forces in a large apparatus consuming over 1 kW of electrical power. Many possibilities for artifacts, thermal, electrical and magnetic, exist and have to be eliminated. Chief Scientist Afiniti 2007 to 2013.

I co-invented an AI system for optimizing call center performance which is the central product of Afiniti. Afiniti’s system is in use by many Fortune 500 companies in the telecom, hospitality, insurance and other verticals. The system uses AI techniques involving proprietary algorithms to search call records and thereby discern patterns in the demographic and psychographic characteristics of callers and agents. This enables the system to optimize a call center metric, typically sales. I am co-author of 33 patents on Afiniti technologies. Chief Statistician Nielsen Entertainment 1987 – 2007. I invented mathematical models for forecasting motion picture revenues based on fuzzy-set coding of the semantics and other features of movies that were then analyzed by neural networks. I also developed a competitive interaction model based on an in-depth analysis of many thousands of past movies. Combining these models 2

allowed major Hollywood movie studios to explore “what if” scenarios of releasing their movies on a range of dates so as to determine the optimum release dates that would maximize revenues. This system was in development and use for over two decades.

Consultant The Resource Group 2006 – 2007.

I developed and prototyped a novel “one-button” phone for people who wanted something simpler to operate than today’s complex smartphones. I developed all the hardware and software for the product and the concept is patented.

CEO Aleph Management 1997 – 2000.

I led, and developed the algorithms for, a futures fund that used a novel method of finding periodicities in financial market data.

Director of Research The Cognitive Sciences Laboratory 1995 – 2004. I undertook numerous research projects including developing an economical 128 channel, 24 bit, electro-dermal response system for mass testing of levels of physiological arousal in experimental psychology. Consultant SAIC 1991 – 1995.

I performed statistical analyses and developed experimental designs for a government sponsored research program in psychometrics.

Consultant SRI International 1981 – 1990.

I applied pattern recognition and signal analysis methods to psychophysics research and designed an experimental test of a modified theory of quantum mechanics.

Education:

PhD work (ABD) in General Relativity on finding the metric inside a rotating perfect fluid star. BSc Applied Mathematics, University of Wales, First Class honors 1979. Miscellaneous Projects:

2016 – As a contribution to the debate on replication failures in experimental psychology and medicine, I published a Monte-Carlo analysis of the effect of questionable research practices in a meta-analysis. 2010 – Ballistocardiography – developed an economic system for measuring heart and breathing rates (for use in call centers for example) using a pressure sensing chair mat. 2001 – Invented a novel seismometer based on the diamagnetic levitation of ultra-pure graphite. 1995 - Developed and prototyped an economical method of screening for melanoma at the primary physician level. 1993 – Published an epidemiological study which showed evidence that geomagnetic disturbances are a seizure provoking factor in epilepsy.

1988 – Performed an experimental test of an interpretation of quantum mechanics using optical interferometry. 1986 – Invented a system for providing supertanker pilots with over-the-ground velocity information using Moiré fringes.

1984 - Designed and engineered into production a single board microcomputer for an application in supertanker navigation.

1975 – Developed a method of processing side-scan sonar data to eliminate artifacts from ship motion. 3

Work Eligibility:

US: Permanent resident status.

UK: Citizen.

References on request.

Publications:

D. Bierman, J. Spottiswoode, and A. Bijl, “Testing for Questionable Research Practices in a Meta-Analysis: An Example from Experimental Parapsychology,” PLOS ONE, vol. 11, p. e0153049, May 2016. S. A. Schwartz et al., “A double-blind, randomized study to assess the validity of applied kinesiology (AK) as a diagnostic tool and as a nonlocal proximity effect,” Explore (NY), vol. 10, no. 2, pp. 99–108, Apr. 2014. J. Spottiswoode and E. May, “Skin Conductance Prestimulus Response: Analyses, Artifacts and a Pilot Study,” Journal of Scientific Exploration, vol. 17, no. 4, pp. 617–641, Dec. 2003. E. C. May and S. J. P. Spottiswoode, “Skin Conductance Prestimulus Response to Future Audio Startle Stimuli,” in Proceedings of the Parapsychological Association 46th Annual Convention, 2003. E. C. May, S. J. P. Spottiswoode, and L. V. Faith, “A methodological issue in the study of correlation between psychophysiological variables,” The Journal of Parapsychology, vol. 65, no. 4, Dec. 2001. E. C. May, S. J. P. Spottiswoode, and L. V. Faith, “The Correlation of the Gradient of Shannon Entropy and Anomalous Cognition: Toward an Anomalous Cognition Sensory System,” Journal of Scientific Exploration, vol. 14, no. 1, pp. 53–72, 2000.

E. C. May, S. J. P. Spottiswoode, and L. V. Faith, “A Search for α-Power Changes Associated with Anomalous Cognition,” in Proceedings of the International Society of Psychophysiology, 2000. S. Krippner, A. Vaughan, and S. J. P. Spottiswoode, “Geomagnetic Factors in Subjective Precognitive Dream Experiences,” Journal of the Society for Psychical Research, vol. 64, no. 2, 2000. E. C. May and S. J. P. Spottiswoode, “The Correlation of the Gradient of Shannon’s Entropy and Anomalous Cognition: Towards an AC Sensory System,” in Proceedings of the Parapsychological Association 41st Annual Convention, 1998.

S. J. P. Spottiswoode and E. C. May, “Anomalous Cognition Effect Size: Dependence on Sidereal Time and Solar Wind Parameters,” in Proceedings of the Parapsychological Association 40th. Annual Convention, 1997. S. J. P. Spottiswoode and E. Blumthal, “Evidence that free response anomalous cognitive performance depends upon local sidereal time and geomagnetic fluctuations,” Presentation Abstracts, Sixteenth Annual Meeting of the Society for Scientific Exploration, 1997.

S. J. P. Spottiswoode, “Geomagnetic Fluctuations And Free Response Anomalous Cognition: A New Understanding,” Journal of Parapsychology, vol. 61, no. 1, Mar. 1997. S. J. P. Spottiswoode, “Apparent Association Between Effect Size in Free Response Anomalous Cognition Experiments and Local Sidereal Time,” Journal of Scientific Exploration, vol. 11, no. 2, 1997. S. J. P. Spottiswoode and E. C. May, “Future Leaks,” New Scientist, 1995. 4

E. C. May, J. M. Utts, and S. J. P. Spottiswoode, “Applications of Decision Augmentation Theory,” Journal of Parapsychology, vol. 59, 1995.

E. C. May, J. Utts, and S. J. P. Spottiswoode, “Decision Augmentation Theory: Toward a Theory of Anomalous Mental Phenomena,” Journal of Parapsychology, vol. 59, 1995. E. C. May, R. De Mattei, and S. J. P. Spottiswoode, “Decision Augmentation Theory: Applications to the Random Number Generator Database,” Journal of Scientific Exploration, vol. 9, no. 4, 1995. E. C. May, S. J. P. Spottiswoode, and C. L. James, “Shannon Entropy as an Intrinsic Target Property: Towards a Reductionistic Model of Anomalous Cognition,” in Proceedings of the Parapsychological Association 37th Annual Convention, 1994, vol. Amsterdam, Holland.

E. C. May, S. J. P. Spottiswoode, and C. L. James, “Shannon Entropy: A possible Intrinsic Target Property,” Journal of Parapsychology, vol. 58, 1994.

E. C. May, S. J. P. Spottiswoode, and C. L. James, “Managing the Target Pool Bandwidth: Noise Reduction for Anomalous Cognition Experiments,” Journal of Parapsychology, vol. 58, 1994. S. J. P. Spottiswoode, E. Tauboll, M. Duchowny, and V. Neppe, “Geomagnetic Disturbance as a Seizure-Provoking Factor: an Epidemiological Study,” Epilepsia, vol. 34, no. 2, p. 56, 1993. S. J. P. Spottiswoode, “Geomagnetic Activity and Anomalous Cognition: A Preliminary Report of New Evidence,” Subtle Energies, vol. 1, pp. 91–102, 1990.

E. H. Walker, E. C. May, S.J.P. Spottiswoode and T. Piantanida, “Testing Schrödinger’s Paradox With A Michelson Interferometer,” Physica B&C, vol. 151, no. 1–2, pp. 339–348, 1988. E. C. May and S. J. P. Spottiswoode, “A Michelson-Interferometer Schrödinger Cat: The Death of the Observational Theories,” in Proceedings of the Parapsychological Association 31st Annual Convention, 1988. S. Schwartz, R. De Mattei, and S. J. P. Spottiswoode, “Infrared Analysis Of Water Exposed To Therapeutic Practitioners,” in Proceedings of the Federation of Analytical Chemistry and Spectroscopy Societies, 1987. S. J. P. Spottiswoode and M. Dobson, “A Fibre Optic Recording Oscilloscope For The Display Of Side-Scan Sonar And Seismic Data,” Marine Geology, vol. 18, 1975.

S. J. P. Spottiswoode, “Holography,” in Encyclopedia of Film and Television Techniques, London: Focal Press, 1969.

Patents:

Z. Chishti, C. W. Jones, S. J. P. Spottiswoode, and R. R. Stewart, “Call routing methods and systems based on multiple variable standardized scoring and shadow queue,” WO2010027671 A3, 29-Apr-2010. Q. Xie and S. J. P. Spottiswoode, “Jumping callers held in queue for a call center routing system,” US20090190749 A1, 30-Jul-2009.

S. J. P. Spottiswoode, “Routing callers to agents based on time effect data,” US20100020961 A1, 28-Jan-2010. 5

S. J. P. Spottiswoode, “Separate matching models based on type of phone associated with a caller,” US8712821 B2, 29- Apr-2014.

Z. Chishti and S. J. Spottiswoode, “United States Patent: 8108001 - Systems and methods for a simplified mobile phone,” 8108001, 31-Jan-2012.

S. J. P. Spottiswoode, Q. Xie, and Z. Chishti, “United States Patent: 8295471 - Selective mapping of callers in a call-center routing system based on individual agent settings,” 8295471, 23-Oct-2012. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 8359219 - Systems and methods for routing callers to an agent in a contact center,” 8359219, 22-Jan-2013. Z. Chishti, S. J. P. Spottiswoode, and C. W. Jones, “United States Patent: 8433597 - Systems and methods for routing callers to an agent in a contact center,” 8433597, 30-Apr-2013. S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 8634542 - Separate pattern matching algorithms and computer models based on available caller data,” 8634542, 21-Jan-2014. Q. Xie and S. J. P. Spottiswoode, “United States Patent: 8670548 - Jumping callers held in queue for a call center routing system,” 8670548, 11-Mar-2014.

Z. Chishti and S. J. P. Spottiswoode, “United States Patent: 8699694 - Precalculated caller-agent pairs for a call center routing system,” 8699694, 15-Apr-2014.

S. J. P. Spottiswoode, “United States Patent: 8712821 - Separate matching models based on type of phone associated with a caller,” 8712821, 29-Apr-2014.

S. J. P. Spottiswoode, “United States Patent: 8718271 - Call routing methods and systems based on multiple variable standardized scoring,” 8718271, 06-May-2014.

Z. Chishti and S. J. P. Spottiswoode, “United States Patent: 8724797 - Estimating agent performance in a call routing center system,” 8724797, 13-May-2014.

Z. Chishti, S. J. P. Spottiswoode, and C. W. Jones, “United States Patent: 8731178 - Systems and methods for routing callers to an agent in a contact center,” 8731178, 20-May-2014. Z. Chishti, S. J. P. Spottiswoode, and C. W. Jones, “United States Patent: 8737595 - Systems and methods for routing callers to an agent in a contact center,” 8737595, 27-May-2014. S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 8750488 - Predicted call time as routing variable in a call routing center system,” 8750488, 10-Jun-2014.

S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 8781100 - Probability multiplier process for call center routing,” 8781100, 15-Jul-2014.

S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 8879715 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation,” 8879715, 04-Nov-2014. Q. Xie and S. J. P. Spottiswoode, “United States Patent: 8903079 - Routing callers from a set of callers based on caller data,” 8903079, 02-Dec-2014.

6

S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 9025757 - Call mapping systems and methods using bayesian mean regression (BMR),” 9025757, 05-May-2015.

S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 9277055 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation,” 9277055, 01-Mar-2016. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9288325 - Systems and methods for routing callers to an agent in a contact center,” 9288325, 15-Mar-2016. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9288326 - Systems and methods for routing a contact to an agent in a contact center,” 9288326, 15-Mar-2016. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9413894 - Systems and methods for routing callers to an agent in a contact center,” 9413894, 09-Aug-2016. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9426296 - Systems and methods for routing callers to an agent in a contact center,” 9426296, 23-Aug-2016. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9654641 - Systems and methods for routing callers to an agent in a contact center,” 9654641, 16-May-2017. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9680997 - Systems and methods for routing callers to an agent in a contact center,” 9680997, 13-Jun-2017. S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 9686411 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation,” 9686411, 20-Jun-2017. S. J. P. Spottiswoode and Z. Chishti, “United States Patent: 9699314 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation,” 9699314, 04-Jul-2017. Z. Chishti, S. J. Spottiswoode, and C. W. Jones, “United States Patent: 9712679 - Systems and methods for routing callers to an agent in a contact center,” 9712679, 18-Jul-2017.



Contact this candidate