Mashelle A Campbell

MEDICAL ASSISTANT/ CUSTOMER SERVICE

Kansas City, MO 64132

+1-816-***-****

TO OBTAIN A DIVERSIFIED CUSTOMER SERVICE POSITION WITH A GROWING COMPANY

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

ACT Technologies Call Center - Berwyn, PA

Ne to Present

Bank of America card services

+ Managed customer accounts

+ Resolved customer issues

+ Worked in the inbound call center

+ Responded to inquiries and issues

Pharmacy Service Representative

CVS Health - Lenexa, KS

+ Worked in the inbound call center refilling specialty medications, working closely with pharmacists

and doctor's office, troubleshooting, scheduling deliveries for specialty medications, outbound calls to

insurance companies for prior authorizations and pharmacy processing information, customer service,

resolving insurance issues.

Pharmacy Rep

OptumRx by United Healthca

INBOUND CALLS FOR REFILLING REGULAR MEDICATIONS, MAIL ORDER PHARMACY, ANSWERING

QUESTIONS OR CONCERN ABT MEDS, TROUBLE SHOOTING, PROBLEM SOLVING, UPDATING ACCOUNT

INFORMATION, PRIOR AUTHORIZATIONS,

PCT (Patient Care Technician)

Bishop Spencer Place - Kansas City, MO

November 2015 to February 201

CARING FOR ELDERLY, DEMENTIA PATIENTS CASES, TAKING

VITALS, CHARTING, ASSISTING WITH DAILY ROUTINES,CHARTING, TAKING VITALS, DISPENSING MEDS,

ACCOMPANYING CLIENT TO APPOINTMENTS, MAINTAINING WELLNESS OF CLIENTS,

TAX PREPARER /OFFICE ASSISTANT

H&R BLOCK

Ap 5

PREPARE BUSINESS TAXES AND INDIVIDUAL TAXES, CLOSING OF THE PFFICE

Office Manager

Whaba - Kansas City, MC

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MANAGING AN OFFICE FOR A PSYCHIATRIST, BILLING AND CODING, GREETING

PATIENTS, SCHEDULING AND RESCHEDULING PATIENTS, CHARTING, WORKING

WITH WORKMAN’S COMP PATIENTS, ORGANIZATION AND PLANNING FOR DR.

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