Mark E. Fletcher

*** ******* ******, **** *, New Haven, CT 06511

203-***-**** / ad1xzj@r.postjobfree.com

EDUCATION

NEWBURY JUNIOR COLLEGE - Boston, MA 09/1981 - 05/1984 Pursued studies toward Associates Degree in Management, Minor in Computer Science. AMITY REGIONAL HIGH SCHOOL - Woodbridge, CT

Completed High School Diploma.

CERTIFICATIONS

State of CT Security Officer Certification (Exp. 11/07/2024) Issued 11/07/2019 Permit No. 65589

SKILLS

Computer: Microsoft Word; Gmail

Security: radio, monitoring surveillance cameras,

WORK EXPERIENCE

SECURITAS (assigned to Yale University) - New Haven, CT 09/2022 – Present Security Officer

• Currently assigned to the Yale Peabody Museum (starting 01/2023). Assigned to a post daily.

• Perform rounds on foot. Ensure that no unauthorized personnel enter the building while the indoor renovations are going on.

• Receive tour visitors and communicate by radio with supervisor to alert them to the presence of visitors.

• Greet contractors/vendors at the loading dock post, require them to sign in, and provide a temporary visitor pass for the day.

• Assigned to the Yale University Art Gallery (09/2022-12/2022) and served at different posts daily within the Gallery. Checked the fire doors before opening and during closing, and communicated status via radio. Observed visitors to ensure they did not touch the artwork exhibited in the Gallery. 1 CHURCH STREET PROPERTIES – New Haven, CT 12/2018 – 08/2022 Lobby Attendant

• Received staff and visitors to Yale-New Haven Health, Ecuadorian Consulate, Ecuadorian bank, and a law firm at a reception desk in the lobby, requested that they sign in and sign out, and asked for Yale University and Yale-New Haven Health identification.

• Monitored surveillance camera feed of entrances and parking lot.

• Opened building by unlocking doors at the beginning of shift. BYLIGHT PROFESSIONAL IT SERVICES via INSIGHT GLOBAL – West Haven, CT 06/2017 – 07/2017 Associate, Wireless Communications Surveyor and Tester (Temporary)

• Surveyed buildings and offices for wireless communications using building blueprints on tablets, as well as survey pods and survey plaques with sensors.

U.S. POSTAL SERVICE - Branford, CT 12/1998 - 01/2016 Distribution/ Retail Sales Associate

• Opened customer service window every morning. Processed a variety of customer transactions.

• Mailed letters and packages for customers, offering options of Express (overnight), Priority, First Class, or Standard according to weight and time of delivery.

• Provided options for Certified, Registered, Insured, and International mail and ensured that proper forms were completed.

• Tracked mail for customers, scanned prepaid mailings, and processed mail holds.

• Reviewed customers’ passport applications for completion. Took passport photos.

• Counted/balanced cash drawer and checked for accuracy.

• Removed incoming mail off delivery truck and transported inside to be sorted, distributed, and scanned.

• Sorted all incoming letters and flats by street address at sorting cases, then moved on to scanning and sorting all Priority, First Class, and Standard Class parcels.

• Scanned all parcels that had postage paid return labels to be picked up by UPS and FedEx.

• Sold stamps by books, rolls, or misc. quantities according to customer specifications; sold P.O. Boxes, mailing products (boxes, tape, labels, etc.).

• Prepared outgoing mail for Dispatchers.

VA MEDICAL CENTER - West Haven, CT

Cardiology Secretary 08/1994 - 11/1998

• Scheduled and coordinated appointments, meetings, conferences, patient admissions, cardiology procedures.

• Typed documents, correspondence, VA Forms, letters, memorandums, reports.

• Performed retrieval and storage of procedure films.

• Made repair calls, mail sorting, copying, faxing, ordering supplies, answer phones, submit timecards. Internal Medicine Secretary 07/1992 - 08/1994

• Provided telephone and office reception services.

• Scheduled and coordinated meetings and appointments.

• Established and maintained office files, sorted mail.

• Complete forms needed to accomplish official actions, and ordered inventory supplies. Clinic Support 06/1992 - 07/1992

• Checked patients into clinics; scheduled patients for appointments, bloodtests, and x-rays.

• Retrieved charts and x-rays for patients’ scheduled visits.

• Demonstrated proficiency with hospital’s electronic medical record system.

• Called patients when appointments had been rescheduled.

• Called transportation for handicapped patients and answered phones. PRUDENTIAL TOWERS – Boston, MA 06/1984 – 08/1985

Security Guard (Full Time, Overnight)

• Posted at desk of 40-floor residential building. Required visitors to sign in.

• Performed rounds on foot on all floors of the building.

• Communicated with Guard in patrol car three times per shift. NEWBURY JUNIOR COLLEGE – Boston, MA 09/1981 – 05/1983 Dormitory Security (Part Time)

• Posted at a desk at the entrance of four-story dormitory for Newbury College students.

• Monitored building entrance and required all visitors to check in and check out.

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