Email ad1xwh@r.postjobfree.com

Address Brooklyn, NY United States

Phone 347-***-****

Linkedin:

inkedin.com/in/jonathantropnas/

Alumni of NPower and CompTIA A+, ITF+, and Google IT certified. Able to use multiple kinds of productivity software, provide IT help desk customer support, and work with various IT helpdesk ticketing systems. Able to install hardware and software, image systems, and maintain and properly secure them. Licensed driver and can provide hardware and software technical support in various formats: office, onsite via driving, as well as remote customer support. Eager and willing to learn and able to adapt

Personal Profile

IT Professional

Personal Information JONATHAN TROPNAS

SKILLS

Hardware: Components and

devices including printers,

computers, laptops, and routers

Software: Microsoft Word,

Powerpoint, Exel, Google Docs

Windows Operating Systems:

Install and support Windows OS

Mobile Devices: Configure

laptops and other mobile

devices Virtualization: Configure

a virtual environment using

VMware

Troubleshoot customer issues with devices

Password reset accounts

Generate tickets to service staff customers

Inform and guide customers

Update profile name change

Data Management

Remote reconnect and update client printers

IT Service Desk Technician (Department of Education) Nagarro GS Inc -New York, NY July 2021-October2023

Work Experience

Remote reconnect client printers

App download management

Asset Management and Security

IT Service Desk Technician (Department of Law Project) Nagarro GS Inc- New York, NY March 2022-July 2023

Sept 2009 - High School Diploma

June 2013 High School For Enterprise,

Business, & Technology

Education

Received and Outbound inventory

Bagged and Tagged inventory

Repackaged and Labeled inventory

Steamed clothes for imaging and modeling

Prepper/Studio Assistant Axelon Service Corp. - New York, NY March 2020 - February 2021

Pick up and deliver packages to various locations within NYC Fill up van with gas and keep clean

Driver Deliverer Jet Black - New York, NY January 2020 - February 2020

Deliver and pick up packages

Help driver scan and drop off packages

Seasonal Helper United States Postal Service - Brooklyn, NY November 2019 - January 2020

Certifications

Google IT Support Certification:

NPower NY- (Complete)

CompTIA ITF+ Certification: NPower

NY - (Complete)

CompTIA A+ Certification: NPower

NY - (Complete)

Moving- Helped with moving items in and out houses or offices. Delivery- Have delivered food, important documents, and various other items in a quick

Packing and Unpacking- Have unpacked items and repackage them Furniture Assembly- Have helped in the assembly of many home and office items such as chairs, tables, fans, beds, dressers, and stands Taskrabbit - New York, NY (Self Employed) November 2018- October 2019

Break down pallets of new shipment

Organize and straighten shelves

Overnight Work Crew Fairway Market - Brooklyn, NY March 2019

- October 2019

Pick up and deliver packages to various locations within NYC Fill up van with gas and keep clean

Driver Deliverer Jet Black - New York, NY January 2020 - February 2020

Worked register and interact with customers

Opened and closed store

Unpack, restock and organize supplies

Experience in making espresso drinks

Food Protection Course Certified

Sales Associate The City Bakery - Brooklyn, NY April 2017- Oct 2018 Unpackage all shipments that came in the night before Sensor and hang clothes, also pick up hangers from the cashier. Manage the register and interact with customers.

Aid customers on the floor to make sure customers have a pleasant shopping experience.

January, 2014 - July 25, 2014

Sales Associate Forever 21- New York, NY November 2015 - December 2016

Stacked and strapped corrugated containers

Operated the machine and. Moved packages

Swept the floors to make sure the area is clean and safe to work in. Floor Helper Norampac New York City Inc.-Brooklyn, NY January, 2014 - July 25, 2014

Contact this candidate