Customer Service Representative
Resume:
Shakira Peques
Biloxi, MS *****
*******.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Multi-Skilled Technician
Memorial Hospital at Gulfport - Gulfport, MS
October 2023 to Present
Technician performs tasks supportive to delivery of patient care in assigned departments under the direction of a Registered Nurse or Licensed Practical Nurse. Technician draw labs on the patient throughout the day of their shift
CSR - Customer Service Representative
Continuum Global Solutions - Mississippi
June 2021 to November 2023
A health care customer service representative for CVS I will answer a customer’s call, identify the information that the customer needs to resolve their inquiry, and then communicate that information to the customer.
Certified Phlebotomy Technician
Singing River Health System - Pascagoula, MS
November 2022 to October 2023
A Phlebotomist, or Certified Phlebotomist, is responsible for using their medical knowledge to take blood samples from patients. Their duties include preparing the testing room with the proper tools, walking patients through the process when inserting needles and retrieving samples and labeling samples for further analysis in medical laboratories.
Phlebotomy Technician
Singing River Clinic - Gulfport, MS
December 2021 to September 2023
Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures. Experience Alorica Customer Service Representative Verizon
May 2021 to December 2022
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Sterile Processing Technician
Singing River Health System - Ocean Springs, MS
December 2019 to November 2021
The Sterile Processing Technician is assigned duties performing decontamination, preparation, sterilization and distribution of surgical instruments and medical equipment throughout the surgery center, utilizing infection control and safety practices during all phases of the process. Wal-Mart Associate
Walmart - Biloxi, MS
June 2017 to July 2018
Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Cashiers also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions. Cashier
Wendy's (Saren Restaurants, Inc.) - D'Iberville, MS January 2017 to June 2018
I worked as a cashier taking orders for customers and help them pick which food items from the menu. I kept my area neat and clean
Education
High school or equivalent in All courses needed to graduate Gautier High School - Gautier, MS
August 2010 to May 2014
Skills
• Team Member (3 years)
• Customer Service (3 years)
• Food Service
• Call Center (1 year)
• Customer Care (6 years)
• Customer Support (1 year)
• Hospital Experience
• Medical Records
• Medical Terminology
• Phlebotomy
• Sterile processing
• Anatomy knowledge
• Blood sampling
• Venipuncture
• Vital signs
• Patient service
• Patient care
• Physiology knowledge
Certifications and Licenses
Maintenance
BSL
December 2022 to December 2024
American Medical Technologist- Phlebotomy
February 2023 to March 2024
Assessments
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Completed
August 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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