Operations Manager Customer Relationship
Resume:
CHARLES W NIELSEN
Wilmington NC 28412 *****.*******@*****.*** 910-***-**** [C]
EHS/OPERATIONS MANAGER CUSTOMER RELATIONS SQE AWARENESS STORAGE MANAGEMENT CUSTOMER RELATIONSHIP CHARACTER LEADERSHIP PROFESSIONAL SKILLS SUMMARY
● The ability to focus on business strategy, organization leadership, product and customer development.
● Consistent focus on managing the budget, managing the process of interviewing/hiring of new employees.
● Develop and promote ideas that provide safer, more efficient and cost effective operation, promoting attention to detail.
● Managed the implementation of dual verifications.
● Promoted attention to detail to formulate clear, concise communications.
● Continue to commit to safety, quality and a clean environment.
● Proven ability to work with all state, federal and local inspectors.
● Demonstrated ability to work with customers, and teammates to come to an ethical decision.
● Proven ability to meet company goals and objectives, to motivate office staff and employees ( To Do The Right Thing Every Day )
● Continue to meet and exceed company goals and objectives.
● Known as a respectful, fair, and ethical team leader who is relaxed and non-reactionary.
● Foster high standards and expectations throughout the organization.
● Seasoned manager who can effectively work with all employees. TERMINAL LEADERSHIP MANAGEMENT STRATEGIES PERSONAL ATTRIBUTES SQE Morning Meetings
Implemented Site Specific Dual Verifications
Customer Communications / Interaction
Operational Experience
Safety / PPE Managing
Environment/Air/Water Involvement
Customer Facing Issues
MBWA / Field Support
Customer Relationship Management
Galahad Experience / Inventory
Internal & External Communications
Problem Resolution Management
Purchasing log Knowledge
Integrity / Accountability
Excellent Communication Skills
CPR/AED/First Aid Trained
Visible Emissions Evaluator
FSO Trained
CONTINUED
Charles W Nielsen
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CAREER ADVANCEMENT
Kinder Morgan Wilmington Terminal
EHS/Operations Manager (2011-present)
Key Responsibilities & Leadership Areas:
● Manage the workforce of a full office staff .
● Manage the Terminal facility for the safe loading unloading trucks / vessels, ensuring the Environmental compliant and Safety of transferring materials at the terminal.
● Actively participate in the development of terminal objectives and the facility budgetary process.
● Effectively monitor the environmental & safety activities.
● Ensure terminal production objectives are consistent with environmental, safety and quality standards/requirements and operating costs are consistent with budgetary constraints.
● Inform senior management of progress toward meeting objectives and, when necessary, work on strategies for necessary adjustments.
● Implement and maintain terminal level processes, procedures and standards in compliance with regulatory permits, safety and corporate policies.
● Responsible for management of facility emergencies and serve as emergency contact in the event of any emergency.
● Supervise staff, develop, instruct, and discipline the terminal workforce.
● Monitor production, scheduling and maintain payroll.
● Manage inventory with the customers best interests in mind.
● Input all new drivers, trucks and trailers into AC2 / Guardian systems..
● Work cooperatively with others and accept supervision.
● Work with scale house to ensure all trucks are loaded to weight requirements.
● Ensure that all employees are certified Hazmat compliant when cargo leaves and enters the terminal.
● Ensure employees are completing the required training both timely and accurately
• Train and manage employees on all new rules and regulations.
• Hold daily safety meetings with office staff and field operators. Kinder Morgan Wilmington Terminal
Lead Operator (2008 – 2011)
Key Responsibilities & Leadership Areas:
● Responsible for handling hazardous and raw materials.
● Used proper PPE to safely unload and transfer raw materials and hazardous materials.
● Provide accurate surveying of tanks.
● Tank farm watch ( vessels loading and unloading )
● Maintained hourly product transfer records.
● Operated and maintained hot oil heaters and hot water heaters. Familiar with pumps and product flows. Sampling of raw materials to assure quality is correct to customers qualifications.
● Successfully completed safety and regulatory training classes. Complete routine weekend operation check off sheets of heaters and pump oil levels.
● Responsible for reading pressure gauges, strapping charts – figuring out weights to put on outgoing trucks. Chemserve Terminal
Chemical Operator (1994-2008)
● Loading and Unloading of trucks.
● PIC of loading and unloading of vessels.
● Loading and unloading of railcars.
● Mixing Oxalic Acid – Handling of super sacks for mixing process. Professional References Available Upon Request
REFERENCES
Darren Goodman
EHS Manager : Kinder Morgan
Kent Dubose
Service Manager : D&E Mitsubishi
Jon Beals
Owner : Floortex
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