RIAN

ad1xgg@r.postjobfree.com

657-***-****

IT SYSTEMS ADMINISTRATION

MS Office 365 & Cloud Migration Specialist

Information Technology professional with hands-on experience working with a wide variety of clients and industries. Ability to quickly adapt to new environments and partner with clients, vendors, and other stakeholders to successfully achieve technology and customer service objectives. Self-starter and dedicated team player. Experience & skills include:

Constructing O365 frameworks from the ground up using best-practice standardization & configuration

Custom scripting/automation & identity management to streamline processes and reduce user support needs

Collaborating with the IT security teams to mitigate threats and monitor compliance

Maintaining SMTP relay whitelisting after server builds and migrations

SSO SAML implementations via Azure, MFA support, advanced threat protection, spam & connection filtering

Developing corporate intranet and partnering with the SharePoint team for successful rollouts

Managing Active Directory, Azure AD, ADConnect, MFA, and SMTP relays

Administering licensing, spam filtering, security, compliance, and eDiscovery

Supporting Microsoft volume licensing and MS Premier Support coordination

2+ years of experience implementing DMARC

Systems Administration: Windows Server Administration & Configuration; O365 Administration & Migrations; Active Directory, Azure AD & AD Connect, PowerShell scripting & virtualization, Multi-Factor Authentication, & SMTP

Hardware: switches, routers, and network components

Desktop Support: Windows Operating Systems, Win 10; Hardware & Software Installations, Upgrades, & Maintenance; Wireless Networking; Helpdesk Management, Ticketing Systems (ServiceNow, Zendesk, Salesforce, JIRA, Remedy)

Productivity Tools: MS Office Suite (Word, Excel, SharePoint, etc.); Adobe Creative Cloud (Flash, Photoshop)

Website Design & Construction: XHTML, CSS

PROFESSIONAL EXPERIENCE

Migrations Engineer

SHI International Corporation, Somerset, NJ, Remote 2021-2022

Collaborated with multiple clients’ IT departments to plan and implement Office 365 cloud migrations

Performed data migrations in various forms across multiple organizations

Conducted environmental health assessments across multiple platforms

IT Cloud Infrastructure Manager Microsoft Office 365 Lead Administrator

COGNIZANT MATTEL, El Segundo, CA, 2020 to 2021

Provide IT consulting on Office 365 mail administration for MSP clients

Currently working onsite and remotely for Mattel

Primarily moving clients away from on-prem exchange

Implementing and deploying DMARC

Applications System Administrator Microsoft Office 365

AGENDIA, Irvine, CA, 2019-2020

Responsible for all aspects of IT within the organization including PC imaging, user account creation, dirsync remediation, network patching, new user provisioning, PC repair and upgrades, Access Point installations, facilities functions, A/V and conference setup, and maintaining inventory of all IT related systems

Coordination of relocation to new offices with assistance of Office manager to ensure seamless transition

Office 365 Administrator

SPROUT MORTGAGE, Irvine, CA, 2018-2019

Migration to Office 365 including 2 tenants and fileshare move to SharePoint

Coordination of relocation to new offices with assistance of Office manager to ensure seamless transition

Office 365 Administrator

ENABLE MIDSTREAM PARTNERS, Oklahoma City, OK, 2013-2018

Joined team in a contractor role and was quickly converted to a direct employee as the Lead Office 365 Administrator for a team of four

Constructed the O365 framework from the ground up using best-practice standardization and configuration while adhering to company guidelines and policy

Successfully led the migration of around 2,500 users to the cloud ahead of schedule

Reduced user support needs through PowerShell automation via custom scripting solutions and identity management; resulting in cost savings due to labor reduction

RIAN DILLARD

405-***-**** ad1xgg@r.postjobfree.com

Collaborated with the IT security team to ensure that threats were mitigated via data loss prevention, threat management, and compliance alert monitoring

Maintained SMTP relay whitelisting after server build and migration, SSO SAML implementations via Azure, MFA support, advanced threat protection, and spam and connection filtering

Handled all eDiscovery and content investigations under the Microsoft/Office 365 umbrella discretely and confidentially working closely with human resources and legal departments

Developed corporate intranet and partnered with the SharePoint team for a successful roll-out

Tracked work through multiple ticketing systems

Supported Active Directory, Azure AD, ADConnect, MFA, and SMTP relays

Administered licensing, spam filtering, security, compliance, and eDiscovery for ~2,500 users

Supported Microsoft volume licensing and coordinated with MS Premier support on escalated issues

Computer Inventory Specialist

FARMERS INSURANCE, Oklahoma City, OK, 2012-2013

Identify opportunities for process improvement by researching recycling vendors and secure electronic waste disposal and mitigating unnecessary steps

Coordinate production, shipping activities, resolve complaints

Maintain inventory of materials necessary to meet production demands

Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and standard compliance

Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes

Rectify damages, shortages, or nonconformance to specifications

Requisition and store shipping materials and supplies to maintain stock

Client Technical Support Sr. Associate, Imaging

DELL INC., Oklahoma City, OK, 2010-2011

Communicate verbally and virtually with customers for all diagnostic technical support of hardware, systems, sub-systems, or applications

Verify warranty entitlement

Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

Document problems in the support solution database for diagnostics and solution implementation

EDUCATION

Rose State College – Multimedia Design

Pluralsight Courses

LinkedIn Courses

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