Rose M. Castillo, RN

*** -***-**** • ad1x9u@r.postjobfree.com • www.linkedin.com/in/rose-castillo-63366323

SCM End User Support IT Clinical Systems Analyst Health IT

•Seasoned clinical professional Registered Nurse with Health IT experience

•Gathering requirments for the Payer side: ACG, Stoploss Specific and Aggregates claims

•Configuration of SCM Clinical Summary Enhancements 16.3v, Order-sets 18.4v

•Skilled at designing SCM report specifications from EHR and analyzing/identifying accurate data

for MU/Audits 16.3V

•Sunrise Clinical Management technical support for end users and Follow My Health

•Implements clinical knowledge to combine clinical process and technology to support clinical workflows

•Excellent interpersonal and organizational skills, diligent and detailed oriented

PROFESSIONAL EXPERIENCE

West Melbourne Health and Rehabilitation, Melbourne, Fl

Nurse Manager, October 2023

Manage a 60 bed unit: supervising Nurses and CNA staff; attend all family needs and grievances; supervision of care

For the residents; attend Interdisciplinary Team and Case Management meetings.

Staff RN, August 2023 - October 2023

Complete the following with the residents: assessment: physical, pain, behavioral; medication administration, colostomy/foley/tracheostomy care.. Blood glucose monitoring. EHR- documentation, collaboration with providers.

MedeAnalytics, Texas, Remote

Sr Business Analysis, October 2022- July 2023

Duties continue: Work with the payer side gathering logic for reports regarding ACG, Stoploss and Aggregate claims.

Work closely with the engineer, PM, QA, product support, account owner and client facing.

Complete specs, validate testing and support for go-live.

Fortitude Systems for MedeAnalytics, Texas, Remote

Business Analyst/Implementation Consultant, Contract, March 2022 – October 2022

Work with the payer side gathering logic for reports regarding ACG and Stoploss claims.

Work closely with the engineer, PM, QA, product support, account owner and client facing.

Complete specs, validate testing and support for go-live.

Allscripts Managed Services, LLC Rockledge, FL

Clinical IT Business Analyst for the Client Health First (12/10/18 – 11/2021)

Working in Sunrise Clinical Management v16.3 to complete reports, order set and environment

enhancements for the end users

•Team Lead on successfully implementing EPCS (electronic prescribing of controlled substances) into

Sunrise Clinical Manager for v18.4

•Provisioning Lead: build new user profiles and develop new profiles specific to titles

•Reports Team Lead: Develop detailed report specs, assign request tickets and run weekly team meetings

•Lead on Client projects: deployment of Athena Icon, Customized Medication View tab, deployment of the Vincari app into SCM

•Order sets and Clinical Summary View configurations

•Support End Users with SCM

•Support patients with Follow My Health

•Complete tasks in ticketing systems: Ivanti,CA, SNOW

•Participate in meetings with the team and the client

•Participated in on-site Go-Lives with an SCM upgrade to 18.4 and EPCS installation

Allscripts Managed Services, LLC NY/FL- Remote

Clinical IT Business Analyst for the Clients NUMC and Northwell, Long Island, NY (6/2012-8/2018)

Collaborated with clients to develop various health-care reports from the patient’s electronic health

record within Allscripts Sunrise versions 15.3 - 17.3 and proficient in applying clinical requests to IT

recommendations to improve user experience and work-flow.

•Completed 100% Change Order/Work Order tickets that were submitted by the Client,

•maintained ownership and responsibly

•Met 100% report deadlines with expressed satisfaction from the clients

•Gathered specification details by communication with the Client via Emails and Conference calls;

research data for preciseness, test reports in all environments for 100% accuracy

•Acts as a liaison between end users, clinicians and non- clinical analysts

•Translated business requirements into detailed specification designs

•Interact with system analysts during the build/configuration and testing process ensuring the

quality of the deliverables

•Tested completed report requests and trained end users on them

•Tested completed Clinical documents for accuracy during Sunrise version upgrades and for Enhancements

IT Clinical Systems Analyst/RN (Independent Consultant) Rockville Centre, NY

New York Presbyterian Queens (10/2011-6/2012)

Provisioned employee access to the Patient Health care record:

Allscripts-Sunrise Clinical Manager

•Terminated and Granted System Access and Security to Employees/Consultants/Contractors

•Performed MULTUM imports into the PROD,DEV,TEST & TRAIN environments

•Provided Application support to the End Users via phone and email with success

•Updated monthly termination and appointment list in database to block security breaches

Cerner System

•Gathered Daily Radiology and Pharmacy charges

•Updated Licensed Provider Fax numbers, Completed daily Suspend Charges

•Terminated and Granted System Access and Security to Employees/Consultants/Contractors

•Updated monthly termination and appointment list in database to block security breaches

Picis System

•Terminated and Granted System Access and Security to Employees/Consultants/Contractors

•Updated monthly termination and appointment list in database

NYHQ/New York Presbyterian Queens Flushing, NY

RN/Clinical Systems Trainer (2008 -2011)

Trained employees on EHR systems:

Eclipsys/Allscripts-Sunrise Clinical Manager

• Created an online Eclipsys manual and a monthly Eclipsys newsletter for end user reference

• Provided go-live support for implementation of Sunrise Medication Manager

• Supported Inpatient and Emergency Department Inpatient during a go-live on electronic Clinical

Documentation and Order Entry, assisted end users in troubleshooting system – related

problems

• Provided post go-live support to units by making daily rounds

• Discussed effect of electronic health record implementation on work-flow with managers during

rounds

• Assisted end users in completing change request form for any system changes

• Assisted in ED build of SCM by comparing current Documentation and Orders in Cerner to

Eclipsys

• Designed training materials and provided Eclipsys training sessions for various disciplines

• Worked on creating a computer based training module on Eclipsys for nurses

• Conducted a yearly presentation on Sunrise Clinical Manager to new residents

• Set up on-site and remote Eclipsys access for various disciplines

• Updated monthly termination and appointment list in database

• Maintained records on trained personnel, competencies, and physicians with remote access

• Performed application testing during upgrades and hotfix installations

Cerner System:

• Set up on-site and remote Cerner access for various disciplines

• Updated monthly termination and appointment list in database

• Assisted end users in navigating through the chart

Registered Nurse: NYHQ/ New York Presbyterian Queens

Staff Nurse, Medical-Surgica l Unit - 1996 – 2000, Emergency Department - 2000 – 2008

• Member of Performance Improvement Committee and Magnet Committee

• Served as an RN Clinical Liaison and Emergency Room Preceptor

• Worked as part of a multidisciplinary team

• Proficient in Phlebotomy and IV insertion

• Emergency Department Employee of the Month

• Provide competent nursing care to patients admitted to the Emergency Room, a 35-bedmedical-surgical unit and a 5-bed ventilator unit

EDUCATION & CREDENTIALS

Certifications

SCM Acute Care Configuration 1 v18.4 SCM Acute Care Configuration 2 v18.4 SCM RX Writer

Sunrise Integration L2 Assessment Sunrise Core L2 Assessment

Licenses

Registered Nurse in the states of New York and Florida

Bachelor of Science in Nursing

Molloy College, Rockville Centre, NY

TECHNICAL PROFICIENCES

Allscripts Sunrise Clinical Manager 16.3 Allscripts Sunrise Medication Manager 16.3

Windows XP, Windows 7, Windows 10 Microsoft Office Suite Cerner Picis Cisco WebEx Ivanti CA Ticketing Systems Service Now Ticketing Systems

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