Technical Support Administrative, Receptionist

Briana Barreto

Fallbrook, CA ***** • 760-***-**** • ***.*********@*****.***

Professional Summary

Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Skills

Scheduling

Technical Support

Administrative Support

Verbal and Written Communication

Schedule Management

Multi-Line Telephone Systems

Organization Skills

Greeting and Seating Clients

Time Management

Work History

Receptionist, 03/2023 to Current

Fallbrook Eye Care Center – Fallbrook, CA

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Handled cash transactions and maintained sales and payments records accurately. Maintained confidentiality of information regarding clients and company. CSR, Sales, 07/2022 to 03/2023

UPS Customer Center – Fallbrook, CA

Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Responded to customer requests for products, services, and company information. Tracked customer service cases and updated service software with customer information. CSR, 09/2021 to 06/2022

soapy joes. – Fallbrook, CA

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Participated in team meetings and training sessions to stay informed about product updates and changes.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma : 2022

Fallbrook High School - Fallbrook, CA

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